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Business Profile

Coffee Break Services and Supplies

Honey Baked Ham Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Coffee Break Services and Supplies.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/16/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 11/24 and was supposed to pickup on 11/26. I cancelled my order and was told I would not be charged since I didnt pick it up. But then on 11/26 they charged my card *****. I spoke with the store and they said I should have my refund in 7-10 days. Its now been 15 days so I contacted the store again on 12/11 and they acknowledged Im owed a refund but said they cant do anything. So I called the corporate customer service and they also acknowledged Im owed a refund and said they cant do it and that the store has to do it. I told them my only option is to file complaints at this point and they told me to do just that and thats what I need to do to get my refund. It all seems very ridiculous to me that they cant just refund my money and have not been straightforward about it. I dont think its ok for a company to charge a card on a cancelled order and then hold my money for now over 2 weeks and to tell me I need to file complaints and dispute the charges to get a simple refund for something they never provided. I just want my money back.

    Business Response

    Date: 01/14/2025

    Hi , this was sent to Honeybaked ham  ********** locations and not the correct store in ************ , but we still reached out to the customer letting him know we would refund him that amount back on his credit card . He told us that  his credit card company had refunded him already and that he appreciated the call back . I also told him that he needed anything from the ************ store to let me know and I would make sure that location would take care of him. 

  • Initial Complaint

    Date:12/12/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ON NOVEMBER 26, 2022, I PURCHASED A HONEY BAKED HAM. THE HAM WAS REFRIGERATED FOR THE HOLIDAY. ON THANKSGIVING, UPON UNWRAPPING THE HAM AND CUTTING INTO IT, I NOTICED THAT THE HAM WAS NOT GOOD, IT WAS BLACK ON THE INSIDE. THE HAM WAS THROWN AWAY, AND I CONTACTED THE BUSINESS TO NO AVAIL.

Honey Baked Ham Company is NOT a BBB Accredited Business.

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