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Business Profile

Energy Conservation Services

So Cal Energy Contractors Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Energy Conservation Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/16/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    WE signed up for a new windows installation on March 8, 2023 and windows was installed end of April 2024.end of February 2024, we contacted the company and report several problems: 1. All plastic moldings around the widnows not sealed properly; 2. two windowd in one bedroom has mold under the windows seal . We was promissed that repair will be dome on MArch 9 at 1:30 pm - no one come. March 10 from noon-2:00 p. 0 no one come. I was told that i will get a phone call on MArch 12 with exactly day and time for installation - no one call. They not answer my text messages, nor returning phone calls after i record several voice messages. We have infant baby who is sleeping in this room and it a health issue for the baby. Also adult person who is sleeping in this room has an allergy problem and his allergy increased for last several month if he come to this bedroom.

    Business Response

    Date: 04/16/2024

    I ********, CALLED MS. **** 04/16/2024 @ 12";31 I ASKED OF HER ISSUES AND SHE SAID ALL ISSUES HAVE BEEN TAKEN CARE OF. I ASKED IF MOLD HAS BEEN TAKEN CARE OF AND SHE SAID YES EVERYTHING IS GOOD. I DID LET HER KNOW TO CALL US IF ANYTHING ELSE ARRISES SO THAT WE CAN TAKE CARE OF IT IN A TIMELY MANNER. WE HAVE A RECORDING OF THE CALL THAT CAN BE FORWARDED TO YOU IF NECESSARY. PLEASE IF YOU HAVE ANY QUESTIONS FEEL FREE TO CONTACT ME *********************  

    Customer Answer

    Date: 05/07/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

So Cal Energy Contractors Inc. is NOT a BBB Accredited Business.

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