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Business Profile

Fleet Management

Paragon Subrogation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fleet Management.

Complaints

This profile includes complaints for Paragon Subrogation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Paragon Subrogation has 2 locations, listed below.

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    Customer Complaints Summary

    • 8 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/14/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My son was contacted by Paragon and harassed by an attorney saying that a truck he sold had been involved in a hit and run and I was liable for the damages. We tried telling them we sold it and we didnt have the buyers information. We finally were harassed so much that we agreed to a payment arrangement of 50 a month , which we have been paying faithfully for years. I tried to call/email the and the numbers have all been disconnected. I wanted to see how much more I owed.

    • Initial Complaint

      Date:10/06/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      PARAGON REPORTED TO THE CALIFORNIA *** THAT A *** I OWNED WAS INVOLVED IN A ACCIDENT STATING I WAS THE DRIVER WHEN I WAS NOT THE DRIVER, ALSO GIVING MY DRIVERS LIC NUMBER TO THE *** .THERE FOR SUSPENDING MY LICENCE. I WOULD LIKE TO KNOW HOW THEY OBTAINED MY DRIVERS LIC NUMBER. I WAS AT WORK WHEN THE ACCIDENT ACCURED. I HAVE SENT 3 EMAILS AND NO RESPONCE. ALL PARAGON NEEDS TO DO IS REPORT TO THE *** THE THE CORRECT NAME OF THE PERSON DRIVING THE *** AND THEY HAVE THIS INFO. AND MY LIC WOULD BE RELEASED.

    • Initial Complaint

      Date:06/20/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 5/15/23, 5/24/23, 6/7/23: I was dunned in the amount $3,302.99. This was done allegedly for collection for Sixt Rent A Car. Paragon claimed on behalf of Sixt Rent A Car for an accident in ******* 3/23/21: Fort ***************************************, Case # **********, phone ************. The insurance claim was paid in full by me to Sixt in the amount of $894.71: and I have an email from Sixt acknowledging this. On the email from Paragon Subrogation Services, **** of 7 June 23: I was threatened by Paragon that if I did not respond with payment of $3,302.99 , I was threatened with the following actions: suspension of my ************** Driver's License or referral to a collection agency. Since I have settled with Sixt (documentation can be provided to you). I submit my complaint against Paragon Subrogation Services, **** that ********'s demand for payment is a case of fraud. Please keep me updated as to changes of status of my complaint. Thank you. ************************* (cell phone ************; email, **************************

    • Initial Complaint

      Date:06/14/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I just received a very disturbing letter from this company regarding an incident that occurred over 4 years ago. I did in fact rent a vehicle from Sixt Rent a Car and while parked in the parking lot of a ****** in ********, a lady backed into the parked vehicle I had rented. At the time of the incident, I immediately called it and reported it to Sixt and followed their instructions exactly. I obtained the driver's license and insurance information from the driver of the vehicle, which in turn were provided to Sixt. I was instructed I needed to do nothing further. Therefore, it is quite odd that for four years I have not been contacted once about the situation. I have even made subsequent rentals with Sixt and have an active account with them. Never has it been mentioned or come up in the four years since the incident. Until now, when a letter from Paragon Subrogation Services was sent to an old address of mine demanding $511.25 for this incident. It contains a claim number *******. It includes threats regarding payment and suspending my driver's license. As you can imagine, I am not inclined to do anything with this notice since it certainly seems to be fraudulent or some kind of gag to obtain money.

    • Initial Complaint

      Date:01/04/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/30 I received an email from Paragon subrogation about a payment. I 'm currently on a payment plan with them for $50 a month. That's due at the end of each Month. For some reason they sent a final notice about a payment that was missed, which was not the case. I made my $50 installment payment on December 30tht the same day they sent the notice. I'm not sure why this was sent to me because in my contract that I signed it clearly states all payments are due by the end of the month. I called and replied with multiple emails about this matter and why I got this notice and still haven't heard any back from them. All I'm asking is a response back saying that my account is in good standing that the letter was mistaken. I never missed a payment or got behind. My file number is ******. I have proof that I made my monthly installment on time and the payment was made by the end of December.

    • Initial Complaint

      Date:12/10/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The business has been harassing me with emails and phone calls with false claims that I owe money from my former insurance company Esurance. I spoke to Esurance and they told me that I left with good standing and I owe nothing. This is the first and only email I received but then the phone calls began every day this week. I have attached the email that was sent to me. Kyra ***** FINAL NOTICE ************************************************************************** RE: OUR CLIENT : Esurance FILE NUMBER : ****** DATE OF LOSS : January 25, 2021 TOTAL CLAIM : $1,898.84 Dear **************,Please be advised that you are liable for payment of the foregoing account.Due to the fact that you have failed to respond to our prior letters and pay the said account, thisletter shall serve as a Final Notice to you of our attempt to resolve this matter in an amicablemanner.It is our sincere wish to avoid the considerable time and expenses involved in protecting ourclient's right though legal proceedings. Please contact our office immediately to make voluntaryarrangements to reimburse the above stated sum.Please remit payment to:Paragon Subrogation Services, Inc.P.O. Box **** Chatsworth, ** ***** Payment must be received within ten (10) days from the date of this letter. Our claim numbermust appear on your check to ensure proper credit. If you have any questions, please contactthe undersigned.Sincerely,**** De La **** ************************ ************** Fax *********************************

      Business Response

      Date: 12/21/2022

      Contact Name and Title: ***********************, Manager
      Contact Phone: ************
      Contact Email: ***************************************************************
      We have attempted to contact ************** to resolve this claim. We left her a voice mail message on December 05, 2022, at 8:35 AM PST and sent her a letter the same day. We did not hear back from her, so another message was left on December 09, 2022, at 8:21 PST and then on December 12, 2022, at 12:17 PM PST. If she had called us, then we would have presented our evidence and explained further the reason for our letters and calls. She did not call Esurance as we have access to our clients notes and the last note is dated back to October 17, 2022, when the claim was re-assigned to us.
      Kyra ***** was paid $1,898.84 by our client ********************** back on January 29, 2021, for damage to her vehicle 2014 Kia ******* LX with VIN # ***************** due to an accident. The check cleared on February 09, 2021. Her vehicle 2014 Kia ******* was then repossessed by the lien holder Allied Solutions, LLC. /******** ************** with no repairs ever done. I have attached copy of both proof of payments. The payment made payable to Kyra ***** to repair the vehicle back in January 2021 and proof of payment showing Esurance was forced to pay the lien ***************************** ************** again because the vehicle was repossessed with damage.

      In reviewing the claim, I see that our clerical ***** added both payments, but we are only seeking reimbursement on $1,898.84 since ********************** paid for the same claim twice. If ************** has proof that the funds were returned to Esurance the please provide the same. Should you have any questions or need further information, please do not hesitate to call us.

      See Attachment/File: FXP0600339 proof of payments.pdf

    • Initial Complaint

      Date:10/07/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,

      My file number is ******. I have a balance of $227.28 on my account, and the original balance was 10K. I am willing to pay my balance but I just need two more weeks. I would not have paid over 9K to not pay $227.28. I have sent emails to****************, in which she hasn't replied.
      Things have been pretty rough I am asking if Paragon please give me until 10.23.22.
      Please help me !

      Business Response

      Date: 10/19/2022

      Business Response /* (1000, 5, 2022/10/18) */
      We will contact Ms. ******** and work it out with her.


      Consumer Response /* (2000, 7, 2022/10/18) */
      (The consumer indicated he/she ACCEPTED the response from the business.)

    • Initial Complaint

      Date:07/22/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I keep getting notices about a car accident I supposedly was involved in. I spoke to the Case Manager ***************** on July 1st 2022. I confirmed with her that they had the wrong person. We confirmed that I did not own a 2017 Chevy. Today, July 22, 2022 I received another notice stating that I owe $9000 and that they will be garnishing my waged if I do not respond. I called and received the managers name and number and have left a message with him as well, with no response.

    Paragon Subrogation is NOT a BBB Accredited Business.

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