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Business Profile

Moving Companies

NorthStar Moving Company

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for NorthStar Moving Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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NorthStar Moving Company has 10 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/07/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Northstar Moving Company is alleged to have used falsified documents bearing my signature to assert that items they delivered from my storage to my home were damaged prior to delivery. This claim was made without my consent and contradicts the actual condition of the items before delivery.

      Business Response

      Date: 11/12/2024

      Dear BBB,

      We have reviewed the complaint filed as ID# ******** with the Better Business Bureau. We have confirmed that the customer is not seeking any monetary compensation as resolution of her complaint. Therefore, we request that this case be closed as "Information Only." Thank you in advance for your assistance.

    • Initial Complaint

      Date:10/04/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Avoid NorthStar Moving They Stole From Me!I wish I could give NorthStar Moving zero stars. My recent move with them turned into an absolute nightmare. Not only were they careless and disorganized, but they stole one of my boxes containing high-end items worth thousands of dollars. The box included luxury clothing, electronics, and irreplaceable personal itemsthings I had collected over years.From the start, their lack of professionalism was clear. They didnt bother counting my boxes, which should have been a basic step for any moving company. As someone moving into a high-rise, I trusted them to handle the process and assumed they'd be accountable for my belongings. Unfortunately, that trust was completely ************ hindsight, I should have checked the truck thoroughly before they left, but its clear now that NorthStar Moving took advantage of the situation. A moving company should ensure the safe transport of your belongingsnot become the reason they go missing. Whats worse is that when I contacted them to address the issue, they offered no help or resolution. They brushed me off as if my missing items were no big deal. Its infuriating to experience such blatant disregard for my concerns and for my property.This companys actions are not just unprofessionalthey're criminal. Their lack of accountability and care shows theyre not interested in customer satisfaction, only in taking your money and, in my case, your possessions too.If you're considering using NorthStar Moving, think again. Theyre unreliable at best and thieves at worst. Dont let what happened to me happen to you. Stay far away from this company if you value your possessions and your peace of mind.

      Business Response

      Date: 10/11/2024

      Dear BBB,


      We have spoken with this customer and shared with him that we do not believe that his missing box was stolen by any of our employees. We are now working with the customer on a settlement for all issues/items during his move. We will update you as soon as this complaint has been fully & satisfactorily settled with the customer. Thank you. 

    • Initial Complaint

      Date:04/29/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      First of all I have moved in the past with this company 6 previous times. This was my 7th move and so I thought I could trust them. At 8:37pm I had to call a service to get a rattlesnake out of my garage granted it was open to be nice to the movers and let them move everything in. Then they said they needed the car out of the garage so my elderly mother moved it to almost in front of the neighbors house on the left in the street. I would say roughly ***** ft away from the moving truck which was on the right side in the street. Well when they went to leave they rear ended my brand new car. I called the business and they said sorry. Well its too late for sorry. Words are words, actions means a lot more. This company I thought I could trust has zero integrity. I offered them water my mother and I were nice to them. I even made trips in my car before the move so they had less to move. This is unacceptable and I will NEVER use NorthStar moving company again.

      Business Response

      Date: 05/08/2024

      Dear *** or Madam of the BBB,

      As stated in the complaint, our truck rear ended the claimant's car. We are very sorry this happened. However, accidents do happen occasionally.  

      We are absolutely committed to repairing the damage to the car. We have communicated this to the claimant and are in the process of doing so.

      We are a little confused with the conversation about rattlesnakes, leaving the door of the garage open or moving a car out of a garage so furniture can be moved into the home. We are also surprised with the outrage and hateful remarks about an accident we have said all along that we will take full responsibility for. 

      Be that as it may, we will continue to work with the claimant until the car is repaired. 

      Respectfully, 

      NorthStar Moving 

    NorthStar Moving Company is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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