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Business Profile

Computer Assisted Design Services

IMSI/Design, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Assisted Design Services.

Complaints

This profile includes complaints for IMSI/Design, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 14 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/26/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased Turbocad Professional Version 11 in ****. The program worked fine in Windows XP, 7, 8 and 10 through the pandemic in 2021. Starting in 2022, the company would no longer give me an activation key so that I could use the program. I loved using the program but now that I am retired and I do not want to purchase an updated version. For the longest time, I only had to use an activation code when I installed the program on my new computer. Then I would have to get a new activation code online every time I opened the program. Then the online codes stopped working so I had to call to get an activation code. Then they told me that I needed to upgrade because the program is no longer compatible with Windows 10 which I know is not the case because I did use it in Windows ************************** my backyard. I contacted IMSI over 6 times via chat and email to ************************* - Direct Sales Supervisor, ******** - IMSI Tech Support, and the owner. ***** sent me this email: "He should have responded by now Here is the owner of the company ******************* This is his personal email. Send him an email and he can get on this and address to support that they need to answer in a timely matter." No response from anyone to solve my issue. All thy did was to give me a 15 day trial version to the newer version which has now expired. I just want my old version to work like it use to so that I can access files that I have already created. This is my SN: ue30-9681-6008-9191 and my last Activation code was: E8F5-FBDC-24F5-18B5. Even though I originally purchased the Professional version, the trial version was so much more advanced that I would have to relearn using the program. The website states that you can use the program forever once it is purchased.

      Customer Answer

      Date: 10/18/2022

      From: ******************************* <*******************>

       

      Good Afternoon,

      I contacted IMSI one more time today. They have satisfactorily resolved my complaint. Please make note of it and let me know if I need to do anything else.

      Sincerely,

      *******************************

    IMSI/Design, LLC is NOT a BBB Accredited Business.

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