Reviews

Review Details

• Review fromFelmarie F

  Date: 07/11/2022

  1 star
  I have tried to cancel the course for my daughter after her first session but management has been giving me the runaround and not willing to refund my money. The first class which is just an hour long was spent dealing with technical issues and by the time all kids were situated, the teacher was ******* through the ****** which was too overwhelming for my daughter who cried for the last 30 minutes or so. The class is not as described and I paid for a course that claimed to help kids be ready for the next grade level and one to one support which is not true. There are assignments that need to be completed at students' individual time with no support from anyone from the program so I basically paid to sit down with my daughter and do all the work for them. Management is not helpful and not understanding about individual student's needs. All they care about is taking peoples' monies and not understanding that the program is not suited for everyone and there are certain circumstances where is just not going to work out with certain students like my daughter. All I want is a refund and management was quick to ignore my request.

• Review fromShonte L

  Date: 06/08/2022

  1 star
  Do not send enroll in the program. Their messaging is an emotional appeal to parents who want their children engaged and enjoying reading. We did not experience this during our first session. My son who usually enjoys reading and volunteers to read, was feeling discouraged and deflated before the first session even ended. In fact, I called the program during our first zoom session and told them the program will not work for us. And asked where I can send the books back and to begin the process for a refund. (The secret is they send you ALL the books ahead of time even though before enrolling, they advertise you only get two books at a time.) well guess who is getting the run around now that I am asking for a refund and to cancel the program? I have spoken to the institute three times since our first session. No call backs. No instructions on how to return the books they advanced. No schedule for the refund. They are ghost.

• Review fromSuki M

  Date: 05/11/2022

  1 star
  DO NOT REGISTER!! once you paid the money, you can never ever get it back!! No matter how early you call them and no matter the reasons. the funny thing is that they don't even have their policy on their website, and you can only find it when they send you the confirm shipping address Email, and there is an link at the very bottom line and in a really tinny word, you can't even notice it! Obviously they don't want the customers to see the policy too early and too easily, but they will bring it out to refuse your refund.it is like a scammer. I already lost my money, hopefully the bad thing not happed to you! DO NOT REGISTER!! DO NOT waste your money!