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Business Profile

Software Testing

Broderbund

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Software Testing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/14/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased Printshop 6.4 Deluxe for use in my work as a mental health crisis response coordinator where I use art therapy. I purchased the program two times after assuming it was possibly a download issue with the first download. The Printshop program still does not print, will not save work to the desktop, nor in a PDF file to be printed. I paid ***** for each download. I prefer the problem be fixed because I have been using Printshop versions for 25+ years until this recent version. If not, I want my money refunded.Here are links to view others having the same issue. ****************************************** ******************************************************************************** I added a copy of my receipt for the download.

    Business Response

    Date: 03/31/2023

    Hello, 

    My name is ***********************. I am a Product Manager with Encore Software. According to our records,  a support agent has attempted to reach out to the customer but there were no responses. To ensure a timely response from a Technical Support agent we suggest that customers add ****************** to their whitelist in the allowed senders section and this will guarantee responses. 

    With this said I am escalating this issue to another agent for resolution on this problem. 

    We thank you for bringing this to our attention and apologize for any inconvenience caused. 

    Customer Answer

    Date: 04/01/2023

     
    Complaint: 19594033

    I am rejecting this response because: 
    I have attached a screenshot copy of the response I received from Encore software. There is no error message nor anything to video when I try to save my work, save it to a PDF, or try to simply print the work I do in Printshop. It just doesn't work! I cannot imagine that Encore Software is not already aware and familiar with the issue due to all of the exact same complaints that have been made about their software not saving nor printing. 
    Sincerely,

    *********************

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