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Business Profile

Auto Parts

Socal Sales Source

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Parts.

Complaints

Customer Complaints Summary

  • 18 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/15/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a motor transmission combo from **** in February 2023. There was an estimated completion time of 6-8 months. I paid monthly installments in 5 months totaling $22,900. There has been no communication from this company since October 2023 despite my numerous phone calls, ******** messages and emails. They have blocked me from all social media and have not returned any phone calls or emails. At this point I am looking for a full refund.

  • Initial Complaint

    Date:06/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an engine and transmission and paid in full for the product. **** refuses to communicate and will not send the remaining parts I have paid for. I have tried calling, messenger, and email and they refuse to communicate. Not they have blocked me from their social media sites and messenger. I paid for a turn key project and at this point I would settle for just the missing parts.

  • Initial Complaint

    Date:05/28/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    June 26th 2023 I seen on there business page that they would be doing some type of raffle I was interested so I showed interest so I connected them spoken with someone do the details so I decided to enter after entering they stopped answering there phone and not getting responses so finally I was able to speak with someone the said they moved shop and some other things that didn't sound right so I asked of I could just get refunded and then they never pick up the phone again let messages after messages if someone can contact me never got a response I've connected there business page they wouldn't respond but continued to advise there product biy would not respond to and still they now they won't respond or return my calls of messages

  • Initial Complaint

    Date:04/23/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Wired $13489.32 for a motor and since I sent the money I have called and messaged numerous times and the only I reply I get is he is too busy to talk. I have requested my money back. I have also seen others comment that he doesnt reply or answer their calls either.

  • Initial Complaint

    Date:04/23/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We reached out to ***************************** with SOCAL SALES SOURCE ***** or it looks like SCSS Industries, to order an LS3 rebuilt engine. 2 CAM KIT CHROMOLY PUSHRODS PAC ***** VALVE SPRINGS MUSCLE CAR OIL PAN RETRO VALVE COVERS LS3 IGNITION COILS ALUMINUM 102 MM INTAKE W/ DBC THROTTLE BODY BILLET 8 RIB PULLEY KIT WITH A/C STANDALONE HARNESS FUSED AND RELAYED TUNED ECU FULL TURNKEY AND READY TO RUN. We paid the total amount of $16,313.25, and now, after two years, we still do not have our engine and are completely out of this money. We want our money back so we can get the engine locally since the company will not refund our money or send our engine so we can install it.

  • Initial Complaint

    Date:04/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid SoCal Sales Source over $11,487 to build an engine for me. They gave me one excuse after another, and never produced the engine. When I started complaining, they blocked me from communicating with them completely. I want a refund. If the BBB cant help me, I will be taking them to civil court.

  • Initial Complaint

    Date:03/25/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In May 2023, I purchased a car motor from SCSS Industries, LLC for $12,000.00. The initial down payment was $6,011.62. Monthly payments of $1,502.91 were made through September 2023 , when delivery of the motor was expected. At this time, communication with SCSS Industries suddenly stopped. Phone calls and emails were not answered.In October, 2023, I received an Invoice for the remaining balance of $3,005.81, due in February, 2024.I made an attempt to pay through SCSS 'Square' payment system and it would not accept my payment. I have been unable to contact SCSS since that time.I want to know where the car motor is and why it was not shipped in September, as agreed upon.I will be happy to pay the remaining balance....AFTER the motor is DELIVERED, as I now have no faith in SCSS Industries.Otherwise a FULL REFUND is expected, as I do NOT have the motor I already paid $9,017.44 for.

  • Initial Complaint

    Date:03/04/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a $5631 partial payment for a LS Engine from SCSS Industries. I have not been able to get any response from the vendor in the past 2 months. I am basically being ghosted by them. I have emailed them. Left them messages on ************* Left them voice mail messages. All with no return call or message. I have seen them respond on ************ to other potential new customers. I fear that they are continuing their scam on others. I feel helpless being that I am located multiple states away. Any communication out of them would be great. I started the contract/agreement with them on 9/26/2023/

    Business Response

    Date: 03/10/2024

    The payment was disputed on the customers end and will be receiving a full refund. There is no scam at all here and the situation is resolved as it should be. 

  • Initial Complaint

    Date:01/15/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a LT1 Gen4 engine package from SCSS. Intial down payment of $8,848.12 made 3.10.2023. Completed all payments totaling $17,696.25 on 7.10.23. Invoice states 4-6 month build time. I have emailed multiple times and called but only receive an answering machine. No response to emails to ****************** or ******************************************************* Requesting full refund as they have not met the invoice terms, nor provided updates as requested.

  • Initial Complaint

    Date:10/13/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***** at Socal Sales source received my payment in full over 13 months ago for complete LS1 engine and 4 x 4 transmission. I have tried to communicate with him over the last 4 months and he states that he will complete and deliver the full package but does not. I have tried almost everyday to contact him via phone and text with no response. I would suggest any new buyer to not work with this company.

Socal Sales Source is NOT a BBB Accredited Business.

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