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Business Profile

Solar Energy Design

SIG Solar

Reviews

Customer Review Ratings

4.5/5 stars

Average of 4 Customer Reviews

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Review Details

  • Review fromstephanie r

    Date: 05/24/2023

    3 stars
    My rep was *******************************. He was very informative and genuine upon our initial interactions at the almond blossom ******** where we stopped at his booth. However, we have some issues that weren't resolved and it's disappointing considering we spent so much money on this system. We never received some sort of receipt for the project. When I requested this from ******, he asked for clarification and I told him I wanted to know what I was paying $73,000 for. A simple receipt that would say something along the lines of (panels $50k, labor $20k, permits and other misc costs $3k). So he told me that they don't provide that because "no company provides info to customers regarding how much they're paying for the materials from the manufacturer and how much their mark up costs is and how much the customer ends up paying for it". That wasn't what I was asking for, and of course not something I'd expect any company to provide. I just want to know what I'm paying for. That was back in February and here we are 3 months later. I got the run around of "the office will get back to you", which they didn't. Today is 5/24/23, our system was installed on 5/3/23 and we're still missing a breaker (should be installed next week) and the 'Emphase' app to monitor the usage/output isn't working. Overall, the initial consult was great, the installation/installers were extremely professional, it's just the follow through that has left a sour taste behind. If you're wondering how they have so many reviews, it's because they have their reps compete with each other on who can get the most reviews. So they haggle the customers over and over til they get your review. I purposely avoided reviewing because I didn't want to leave any negativity, but I was contacted about 4 times to leave a review, so here it is.
  • Review fromAshley D

    Date: 12/17/2022

    5 stars
    We have been thinking about Solar for some time now. But with pg&e bills skyrocketing. We decided to take the leap. And SIG has been nothing but amazing. Damien F******** took such great care of us. Answered all and every question we could throw at him. He gave us so much time and gave was beyond helpful ! Can’t wait to tell him everyone about this company!
  • Review fromDolores C. M.

    Date: 08/20/2022

    5 stars
    I debated about getting solar for years. After I received my last two months PG&E **** that were over $500.00, I decided to research solar companies. I called several companies to get estimates. Sunrun was one of the companies, their sales rep was rude and didnt seem interested in giving me an estimate. I was talking to a co-worker about my experiences and he recommended Solar Installation Group **** ******************************* was my ********* rep. ** worked with my schedule. ** is well mannered and courteous. ** answered all my questions and was very knowledgeable concerning sales, equipment and financing . ** takes pride in the company and his work. Thanks to him and his sales knowledge, I decided to go solar.
  • Review fromVictor Z

    Date: 08/17/2022

    5 stars
    SIG Solar provided me an excellent install experience. They asked me about a few details regarding the house and then they started right away. We thought that we would be without power all day but it really was off just 4 hours. They were finished and gone before I got home. Throughout the process my salesmen ****** was extremely helpful and provided me updates from beginning to end. I will be referring any friends and family to SIG Solar!

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