Complaints

This profile includes complaints for Acoustica, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Acoustica, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Acoustica, Inc.

  null Oakhurst, CA 93644-9016

• 

  Acoustica, Inc.

  PO Box 728 Oakhurst, CA 93644-0728

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/08/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi my Complaint is about the company Acoustica, Them make online music recording software.I bought Thier software online from Musicians friend in Ca. The complaint is against Acoustica,***** Junction Dr Ste ***, Oakhurst, CA *****-****.I have included some attachments and support contact references to describe this problem.The only other problem is Musicians friend says they dont give refunds on downloaded software.The real complaint is that Acoustica email support has been very rude,short ,blunt and doesnt research any problems,As you can see right on thier website page they show people playing real guitars,and I have watched all thier tutorials showing plugging in real Instrument instead of virtual Instruments.My settlement complaint is that I would like someone to PLEASE see if they can get better help from support from acoustica,If not Id like to get compensated for this,I can contact Musicians Friend for the online purchase if necessary.They told me to buy a instrument usb interface to help record live instruments, So I bought a M Audio usb device for the computer,And thier only response has been,You need to load an Audio track.In the illustration it shows loading an audio track,arming for recording,When you click on the bottom record button,It mutes all the other tracks and only plays a metronome clicking,Yes I have even loaded a track where the other graphs of music is. Dear BBB here are all the attachments showing everything,I hope that you can work with Acoustica to get answers, I like the software,They just dont seem to be giving enough help support.Thank you very much, ***** **********