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Business Profile

Computer Software Developers

Prezi, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 16 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/05/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received 2 transactions on my credit card, one from August 1st 2023, the other one from August 4th 2023. The first charge had the booking information charge.prezi.com415-4948313 US, ****** USD I blocked my card and got a new one, which immediately showed another attempt for the same sum. I never signed up for Prezi.com, I do not know how they got my credit card data, let alone data from brand new credit cards I literally had just taken *******************. I want a conplete refund and absolutely no further contact except regarding the resolution of my issue.I read some generic answers of prezi.com not being able to find customer data in their data base. I have three mail adresses and have moved twice in the last years, so a cross check with my name only should yield best results.

    Business Response

    Date: 08/15/2023

    14 August 2023


    ************************************ VIA EMAIL: *****************
    Not disclosed by complainant
    RE: Complaint ID ********

    On behalf of Prezi, I am submitting this letter in response to the complaint you filed with the Better Business Bureau, Case #: 14890952.  

    We acknowledge your complaint and wanted to respond to the issues you raised in your letter.  Our records indicate that there was a single charge to account associated with email address ************************** (not *****************).  We show we had a fraud alert through Ethoca and that we responded to the refund  request in your name ************* ticket ******* and we promptly processed the refund as per below to the credit card to which the charge was made.  There was only a single charge made on 31 July 2023 and we issued the refund on 4 August 2023.  


    We consider this matter closed based on the refund made.
    Thank you  
    Prezi Support Team
    **********************************

    Customer Answer

    Date: 08/16/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************************

  • Initial Complaint

    Date:01/24/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 1/22/2022 we were charged $60 by prezi.com. We have never heard of this company. We tried to contact this company without success. Apparently others have contacted you with a similar complaint. How did they get our credit card number and why are they still scamming people? If the BBB is aware of this problem why has nothing been done about it?

    Business Response

    Date: 07/05/2023

    Please see attached business response. 

  • Initial Complaint

    Date:11/30/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a free trial on prezi to complete a school project in 2021. After I was done with the project, and upon receiving an email about my free trial running out, I promptly canceled my subscription. Today, November 30, 2022, I was charged their $60 annual fee after I had already canceled LAST YEAR. At this rate, the company is a scam and once you sign up you're done for.

    Business Response

    Date: 07/05/2023

    On behalf of Prezi, I am submitting this letter in response to the complaint you filed with the Better Business Bureau, Case #: ********. We acknowledge your complaint and wanted to respond to the issues you raised in your letter. It is our objective for each of your customers to have a positive, constructive experience and we understand that you are sharing that that was not your experience. We researched your record based on the name and email address provided and we found no record of you in our systems. We have no record of your name, email address nor any record of an account or any communication. Credit card charges only are validated and processed against the billing address of the credit card and we found no record of your address above nor any charges against it. We have no record of any charges made to you. If your address has changed or there are any other details of the charge that you could provide, we will research it further. Per the above, we are not able to assist you as this was not a charge made by our organization.

  • Initial Complaint

    Date:09/10/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a package through *******.com which was fulfilled by Prezi, Inc. Despite the website/tracking saying the package was delivered when in reality, it is not here. I have asked my neighbors if anyone collected the package and nobody has. I have reached out to ******* customer support and followed their protocol regarding non-received packages and they've since contacted Prezi to dispatch a new package for delivery. However, Prezi continues to state that the package is located somewhere on my property and will not dispatch a replacement package. ******* order number: 2000101-91316674 ******* support reference number: 220906-79120-7829-0000

    Business Response

    Date: 07/05/2023

    On behalf of Prezi, I am submitting this letter in response to the complaint you filed with the Better Business Bureau, Case #: ********. We acknowledge your complaint and apologize for the challenges you shared in your letter. We must explain however that Prezi does not have any physical element of our software, it is a software as a service delivered solution. Further, we do not sell our software through ******** We are uncertain of what experience and product you engaged in with ******* but Prezi has not such product nor relationship where our solution would have been a part of the dispute you encountered with your ******* purchase. Further, we have no record of your name or email in our records. Per the above, we are not able to assist you.

    Customer Answer

    Date: 07/05/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

     

    I would also like to apologize, as I submitted this complaint to the incorrect Prezi company. I believe there's another company named Prezi based out of ********** who ******* outsources to aid in delivery, which is the company this complaint was meant to be addressed to. Thank you for taking the time to respond to my message despite this; it shows that you're always listening and that is a great sign!

    Sincerely,

    *************************

  • Initial Complaint

    Date:08/01/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Two years ago I purchased a trial from Prezi which did not end up working on my device. I graduated shortly after the purchase and was locked out of my school email since I was no longer a student which made it impossible for me to get any notifications about being billed or log-in with a forgot password since it would only route me to verify my no longer accessible email to get login help sent to. I have now been charged over $38 each for 3 yearly subscriptions to which they have made it impossible for me to cancel or get a refund since they do not allow calls or support unless you log in to their website which I cannot do. This is absolutely an act of fraud. You cannot charge someone for a product that you wont allow them to cancel.

    Business Response

    Date: 07/05/2023

    Please see attached business response 

  • Initial Complaint

    Date:06/03/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've been charged by *********** QC (Prezi according to my search) between 40 and 45$USD every 2 weeks since Sept2021 for something I never subscribed to, never used and can't cancel.

    Business Response

    Date: 07/05/2023

    On behalf of Prezi, I am submitting this letter in response to the complaint you filed with the Better Business Bureau, Case #: ********. We acknowledge your complaint and apologize for the challenges you shared in your letter. It is our objective for each of your customers to have a positive, constructive experience and we understand that you are sharing that that was not your experience. We have researched your inquiry and we do not recognize the credit card billing phone number for ****** you shared ************ QC). Prezi charges in North America are reflected as Prezi *** ********** Ca. To assure we thoroughly researched your inquiry, we did also investigate any record of you in our systems. We have no record of your name, email address nor any record of an account or any communication. Per the above, we are not able to assist you as this was not a charge made by our organization.

Prezi, Inc is NOT a BBB Accredited Business.

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