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Business Profile

Computer Software

Cohere, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/23/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a membership for platform hosting for client services last year June 2023. Knowing that my contact was coming due for renewal soon and that I was stepping away from my own business, I emailed cohere support on 6/12 asking to not be charged an additional year (roughly $778). I received an email back the next morning asking me to complete a survey and all would be taken care of within 5 days. I completed said survey and the next day was charged for an additional year membership. I reached out to support again, this time directly to Basit Islam, asking for a full refund. I heard nothing back. I emailed almost daily until 6/19 when I reached out directly to ********************* the owner of cohere. She copied in ****** and ****** to get this resolved. Since then, I heard from ****** on 6/20 stating she was speaking with management on next steps that afternoon and would be reaching back out to me. Since then, Ive emailed again, all 3 ladies each time, and heard nothing back.

Cohere, LLC is NOT a BBB Accredited Business.

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