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Business Profile

Computer Software

VSCO

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/10/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    VSCO offers photography editing software via subscription. I did a free trial and was automatically put in their top tier subscription. Then, when the free trial expired, I was charged the top tier pricing . I had no control ot choice whether to choose a lower tier subscription. They automatically charged me for the highest tier. When I inquired, I was unable to speak with anyone and sent and email that stated no *********** is this possible. How can one be charged the top tier without even given the option to choose a lower tier?How can a company charge automaticity for a full year when they offer a monthly subscription? This is incredibly disheartening and dishonest of the company.

  • Initial Complaint

    Date:01/07/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Vsco makes it exceedingly difficult to delete an account. They do this by employing a series of "dark patterns" I used an SSO to create my VSCO account. Immediately decided the subscription wasn't worth it and that the free option was trash, I went to delete my account. But I cant do it from the app. The browser insisted that I verify my account and device via a verification email which I never got. And on top of all that, after all of the various "help articles they provide, they end all of them by suggesting you commit to one of the paid tiers to get help from the community. My hope is that if nothing gets done, that I can file a suit. Or they could just delete my account.

  • Initial Complaint

    Date:05/22/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Someone used my email to set up an account with **********************. When I emailed to ask them to delete the account, they refused unless I send them a copy of my drivers license. I refused because Im not sending my id to random companies. ****** said they cant(wont,dont now how) to help.

  • Initial Complaint

    Date:08/17/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a promotional email for 50% off an annual subscription. When I went to redeem the offer it was invalid within hours of receiving the offer. I wanted to inquire if it was another issue so I was directed to their help forum, sent through a very limited menu and then directed back to email. My question didnt fit any clear help category so I chose General. I immediately received an email saying those help tickets do not to receive responses and to file another under another category if I need help. Their help section does not provide any instructions or guidance on these categories. Its clear that this is a dark pattern designed to make users give up on getting help. I am under the impression that VSCOs customer support and maybe the discount I was inquiring about simply is not available to users. This is misleading.

    Business Response

    Date: 08/18/2022

    Hi ******* - thanks for reaching out with your complaint and we apologize you encountered this issue. We were experiencing some technical issues with our 50% off promo code for the VSCO Membership, but we believe we have corrected this. We will be reaching out to you shortly from the email you wrote into VSCO Support with. 

     

    Regards,

    ****

    Sr. Manager, Customer and Community Success

    Customer Answer

    Date: 08/19/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

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