Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $4500 Darren Powell for a complete ADU drawings and engineering calculations package ready to submit to the city and approval, I submit the plans to the city and they came back with a revision with 63 errors to be corrected, I sent the corrections back to the architect Darren Powell and apparently he addressed all the corrections, so I resubmit the corrected version to the city, and on the second check they review he only corrected 6 things, so the city came back with the second revision and 57 pending errors to fix, the same errors than past revision, last time he gave me a 2 weeks period for all the corrections, there's a month already and nothing, when I told him that the *** he promised me for the revision was 2 weeks a month ago, he got upset and told me that he don't go back and forth with clients, and if I keep asking him for my project he will put it in on the side cause I'm causing him stress, after trying to reason with him he came back with a response that he will block me from the calls until he finished the project this is not fair. Please help.

  Business Response

  Date: 02/22/2024

  not true at all about the errors and he wanted me to do the correction right away and I told him I have a couple of drawing than I'm currently working on, and I would get to his revision when those were finished. he insisted that I do the correction immediately.

  that's when all communication stopped.

  when the city is examining the plans, it takes weeks even months to review, and I don't rush the city building department or planning department or owner. all I ask for is the same respect time wise to get the plans corrected.

  I don't drop what I'm doing just because the correction is ready for anybody he has to wait.

  but you keep pressuring me and stressing me to do it on the owner's timeline, I'm not able to accommodate at that time.

  he keeps asking the same questions over and over not excepting my answer so I told him I will get back to him when the corrections are ready.

  he payee me in phases as I went and approved the work as I went and still owes me a balance of $500 when plans are approved.

  so, if he can't wait, he can use the last $500 and find someone to make the correction at his speed. if he doesn't want to wait his time in place

  Customer Answer

  Date: 02/23/2024

   
  Complaint: 21271988
  
  I am rejecting this response because:
  The city came with the exact same corrections, the city did not come up with new corrections,this clearly proofs that on the first plan check you were not knowledgeable enough to correct al the errors you only correct 6 of them.

  One thing is ******* you on the corrections and another very different its that you dont know what you are doing or just dont care about my project, I attached a PDF comparing both corrections, 1st Building Corrections and 2nd Building corrections.

  A second Revision with the same corrections would not be needed in the first place if you know how to do your work, The first building correction 63 MISTAKES was served on your email on November 20th, you told me that you were on vacation will do it on the first week of december, False, was on the second week of december that you sent me the "corrected plan" , I resubmitted and the city came back with a 2nd correction letterthen with only 57 MISTAKES when before December 26th this permit should be approved.

  Please give me an adult response on what happened with the ********************************************************************* money the city dont review the plans for free, also as the time passes by everything gets more expensive and with the 500 that are pending until permit approved no one will fix your work, it's full of mistakes, I need a bigger remedie, if I dont hear from you and your remedie by the end of bussines day by March 8th,  I will pursue my legal options at that time.

  What you are doing to people is not correct.

   

  Sincerely,
  
  ******************************* *****