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Business Profile

Gas Distributors

Southwest Gas

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gas Distributors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/01/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The dispute is an over due invoice in the amount $6,350.11. Since 2021, we've never received a bill, invoice or call from this company. Since we had a squatter living in the residence for a number of months. We were not allowed to terminate any utilities per California law. We inquired ourselves how it got to this amount with no notification of suspension of service. We were told there attempted to contact us three times at the premise. Also were told they tried to read the meter, seven times, for a disconnect, but they were unable to find the meter which is at the front of the house in plain site. Needless to say, my son ****** who lives there about flipped. He has absolutely nothing to resolve this issue. We've been calling the billing department for the monthly invoice from June 1st to date and we paid them if full. I think this problem is in there count and this money accrued is ridiculous. Let us know what you think? It's a thorn in our side. Thank You

Southwest Gas is NOT a BBB Accredited Business.

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