We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

General Contractor

The Window Specialist
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/04/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed a contract on 11/14/23 with The Windows Specialist to install 11 windows at my home. Initial installation took place between January 11th - 15th. Unfortunately, there was a mistake on the order placed by The Windows Specialist with the window manufacturer, ********. Three of the windows had opaque glass instead of clear. They ordered replacement glass for the 3 windows and installation of the clear glass took place on 2/15/24. However, they were unable to fully complete the glass installation due to a problem with the replacement parts. The "window stops" would not fit properly on the exterior of the glass. The unfinished windows have remained for 3 months with masking tape over the exterior glass, with the seams exposed to the elements. Nearly 3 months later, 5/4/24, work remains unfinished and I find the response of the company towards resolving this issue unsatisfactory. I am no longer confident they are able to complete the project as they have not been able to successfully coordinate with the window manufacturer to resolve the glass installation issue. I am additionally concerned about issues with the windows qualifying for their warranty in the future, if needed due to being left unfinished by the installer for such a length of time as well as long term impacts of the window's performance. I have a final payment of $600 to be paid upon satisfactory completion of the project. I would like the project fully completed within 1 month (by 6/5/24) and the final payment waived to account for the time I have spent to coordinate and effort to move this project toward resolution. If the project is not completed within 1 month, I would like The Windows Specialist to resolve this issue by ordering and installing a new product at their expense. I would like the new product to consist of ******** single or double hung windows, instead of casement windows - due to the challenges I have experienced of the repair of the casement windows currently installed.

    Business Response

    Date: 05/29/2024

    We contacted ******** directly and had a cordial conversation regarding any issues she may have had with us. During our discussion, we requested that she remove any defamatory statements she might have made and discovered that she was seeking attention.

    Her initial appointment was scheduled for April 15, 2024. Due to a high volume of calls, she received her estimate on April 30, 2024, at which time we addressed her questions. On May 13, 2024, she asked us to explore more cost-effective options for her project. She is not officially our customer as she has not yet signed a contract with us. We revised the quote accordingly and sent her the updated estimates on May 15, 2024.

     

     Thank you, and stay safe

     

    Wine Country Roofing Inc.

     

    Customer Answer

    Date: 05/30/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID 21666787.

    the response provided by the response provided by the Windows Specialist does not pertain to the business conducted between myself and the company and names another person entirely. 


    However, the company has been working with me over the past 3 weeks since submitting my complaint to resolve the issues specified. I spoke with ***** today and have confirmed with him that the job has now been completed in a satisfactory manner. 
    Sincerely,

    ************************;

     

    and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

The Window Specialist is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.