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Business Profile

Heating Contractors

Element Home Solutions, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/20/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ******d, and informed them that the **** unit was having the same problems as it did before they replaced the control board. They would not accept that or agree to waive the $149 fee, so we cancelled the appointment. Even if Element is correct and it is a new issue (which we strongly disagree with) it seems logical that they should at least consider that they may have caused the issue since we noticed it so soon after they worked on our ****. We request that Element agree to waive the $149 diagnosis fee to re-diagnose the **** (and also refund the labor charges to change the control board if they determine that the initial problem was unrelated to the control board) Alternatively, we request that Element refund the diagnosis fee and the money we paid to change the control board, so that we can pay an alternative vendor to diagnose the problem (which Element was unable to fix)

    Business Response

    Date: 05/21/2025

    Spoke to Customer and Have Scheduled a Follow-up Visit to inspect the system

Element Home Solutions, Inc. is NOT a BBB Accredited Business.

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