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Business Profile

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Shuttle Transtel

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/06/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 06-AUG-2024, I was in a chat with a representative from Shuttle Transtel (******) on the Shuttle Transtel website. He informed me to send $890 via ***** to a representative in exchange for transport of a piano to my home in Massachusetts. I was told that my description in the ***** transfer of, "***** ** ***** ****" was incorrect??? I was then told my payment of $890 would be placed on automatic refund on this same date, 06-AUG-2024. It is now 06-SEPT-2024 and I still have not received my refund. I have followed up with the vendor multiple times via this chat option on their Shuttle Transtel website but continually receive the reply of when I would get my refund would be in "a few days". A copy of this chat will be attached to this request. Ultimately, I would love to receive the piano I paid for instead of the refund, but I am very concerned Shuttle Transtel will never refund my payment, even though they said they would. I would like to file a complaint against Shuttle Transtel because of this, in hopes of either receiving the piano I paid delivery for, or recovering my money, and hoping this never happens to anyone else.

  • Initial Complaint

    Date:07/22/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Subject: Internet Theft and Request for Assistance I am writing to report a case of internet theft and seek assistance in recovering my funds. I found an advertisement for a Grand Piano on ******** Marketplace and contacted the seller, who directed me to her brother, *********************** (email: ************************* *********** informed me that the piano belonged to his late wife, and he wished to give it away as he was moving to a smaller space. He mentioned that the piano was already with a moving company (Shuttle Transtel), which could deliver it to me for a reasonable fee. I contacted the moving company through their website and communicated with an agent named ******. He quoted a delivery fee of $790 for a 14 day delivery, which I paid via PayPal on July 1, 2024. The company confirmed receipt of my payment on July 9, 2024, and asked me to fill out a change of ownership form requiring my drivers license as well as my social security number. I asked more than once if I could provide alternative identification, but they insisted on the specific IDs. Due to my discomfort in providing such sensitive information at the risk of potentially becoming an ID theft statistic, I decided to cancel the shipment. Before I could request a refund, I came across a ****** post titled "How I was almost scammed by a ************ G2 Baby Grand Piano' ad on *********** DON'T give your money to Exelsure Movers or Exelsures Movers. Both are Indian scam operations imitating fake shell moving companies." The details in the post mirrored my experience, making me realize I had been scammed. I have all the correspondence documented and seeking your assistance to recover my funds. Please guide me on the necessary steps to take. Thank you for your help. Sincerely, *************************** *************************

Shuttle Transtel is NOT a BBB Accredited Business.

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