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Business Profile

Mushrooms

Back to the Roots

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mushrooms.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/21/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Let me start off by saying that I am disgusted, offended, and highly annoyed by how I have been treated.1-2 months ago I completed multiple audits for this company on behalf of Survey.com Merchandiser and suffered multiple wrongful denials of payment unlike anything I have experienced with any of their other clients, which led me to believe that it is more an issue with this company, in this instance, than Survey.com.Below I will note each audit and list the errant wrongful excuse to coldly justify non-payment followed by my explanation and that I did nothing wrong or incorrectly to not be paid for my time, trouble, and effort!---Back To The Roots - ********************* @ Target at Target(Store #**** - ***************************************************************) completed on 01/09/2024, there were no ****************** photos. I remember THOROUGHLY completing this audit and I typed notes about the backroom and non-allowance of scanner pictures. I am not going to risk expulsion from a store because of this.... absolutely not!Back To The Roots - ********************* @ Target at Target (Store #****************************************************************), there were no backroom and scanner photos. I remember THOROUGHLY completing this audit and I typed notes about the backroom & non-allowance of scanner pictures. I am not going to risk expulsion from a store because of this.... absolutely not!Back To The Roots - ********************* @ Target Rd2 at Target (Store ***********************************************************************), the Endcap not found. Missing backroom photos.I remember THOROUGHLY completing this audit and I typed notes about the backroom and non-allowance of scanner pictures. I left notes about this smaller store's layout and that they specifically didn't have any endcaps of the merchandise and that is not my fault if they didn't have any!! How can you deny payment because of what a store did!?!? I am not going to risk expulsion from a store because of this.... absolutely not!---

  • Initial Complaint

    Date:02/07/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order *******. Ordered two sets of mushrooms. One set never sprouted, and the other produced very few mushrooms, not as described. Contacted them to request a replacement, they never sent one. Then emailed to request a refund, they never applied a refund.

    Business Response

    Date: 02/14/2024

    We responded to Cheryl's email on December 20th about her mushroom kit and that we would send a replacement, but we were asking for further information for our records, and we did not hear back from her until January 29th where she asked for a refund. We have refunded both of her mushroom kits on February 8th and February 9th, and emailed her to let her know about the refunds.

    Customer Answer

    Date: 02/15/2024

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I only wish it didn't take multiple emails and a BBB complaint to resolve. 



    Sincerely,



    Cheryl *******

Back to the Roots is NOT a BBB Accredited Business.

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