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Business Profile

Storage Units

Storagepro

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Units.

Complaints

This profile includes complaints for Storagepro's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Storagepro has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Storagepro

      1205 Franklin Street Oakland, CA 94612

    • Storagepro

      1820 Pacheco Way Hayward, CA 94544-8308

    • Storagepro

      1020 Lakeville Street Petaluma, CA 94952

    • Storagepro

      208 Greenfield Avenue San Anselmo, CA 94960

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:03/13/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I closed an account or unit that I was renting from them in January. I filled out all the proper paperwork that was given to me and I was told that I didn't need to give a notice, although I did give about a 5 day notice that I would be ending my rental at the end of the month. Since then, I have still been charged for February and March rent on Feb. 9th and Mar. 6th. I have gone in to the office, called and left a message, and e-mailed them about this issue, over the course of the last 2 weeks or so, and still no response/resolution. I need to get a full refund of $270.00 total, for 2 months of rent. I believe they have my card on-file, so they have been continuing to charge me. I understand that they somehow switched their system recently, and that caused some delay with the first charge. In any case, I should not have been charged for 2 months of rent.

      Business Response

      Date: 03/13/2025

      I have spoken with Mr. ******* ********* on 3/13/25 around 3:30 pm, and he stated that he misread the statement, and thought that the refund on 3/6/25 was actually another charge. He has agreed that there is no open claim and that the matter was resolved on 3/6/25. 

      Customer Answer

      Date: 03/15/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* *********

    Storagepro is NOT a BBB Accredited Business.

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