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Business Profile

Web Design

The Web Novas

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Web Design.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/25/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    contacted the web novas in july for a website, paid them, they started to create the website, in august it was still not complete they asked me to pay for the email i paid and the website was not done, i contacted them august, September, October, November December 2024 with no response, the phone number i was given didn't work, i emailed them constant, in feb i received an email from ****** claiming to be president of the company, i asked for permission to record the conversation and i did, where i explain that the website is not functional they way they left it, he said he would fix it that same week and it was in *** 13th an nothing has been done, i emailed him, it bounced back, i emailed the previous email i had and he emailed to call him but all the numbers they give don't ring. i have all the emails the recorded conversation him promising to fix the website and nothing has been done, the email they changed the password and i have no access to it

  • Initial Complaint

    Date:03/25/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The WEBNOVAS charged me thousands of dollars to build my website and host it on their platform. I paid for 5 years of hosting services. The Web Novas called me after a year and said if I don't spend another at least $1100 on "security" they will turn my website off, (I called ******* who owns the domain and they said that simply isn't true, they would have been alerted. So clearly a scam. Very dissapointing considering this is my business website and email.

  • Initial Complaint

    Date:05/27/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    $465 was paid to this company to build me a fully functional website with shopping cart that allowed me to take orders from my customers and have the money deposited into my Clover account.They also said they would provide me with a domain name registered in my name but they kept it registered in their name.Nature of the dispute: the website is not finished and looks like a child built it. The rest of the issues are listed below. The business said the website is finished their is nothing more for them to do for me. They refuse to acknowledge all the issues listed below and will not resolve the problems.ISSUES Very bad company to deal with. They did not finish my website at all. There were broken links, buttons that went nowhere, the social media was not hooked up, the shopping cart did not take any orders, the images were not optimized or sized correctly for the website pages, my phone number and email was not added but instead the templates details stayed on the header. All in all it was a waste of money getting these guys to build me a website. The customer support does not respond once they get your money and my website looks like a 10 year old kid built it. I am reporting them to The Better Business Bureau and if they don't give me a full refund within the next 7 days I will take then to small claims court to get my money back. I had to pay another web designer to rebuild me another new website and I also had to buy a new domain name because The Web Novas, registered my domain name in their company name and would not even let me re-direct the domain name to my new website. This was not the agreement.I have taken screen dumps of all the issues I listed above if you need me to send them to BBB just let me know Thanks ***************************

  • Initial Complaint

    Date:03/15/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On or about October 13, 2023 my company Project Simeon 2000 entered into a contract for Webnovas to build a website for our company. My company paid $2,495.00, they never delivered on their promise or the product.My company executed the return procedure as set forth on their website. They agreed to pay us $1,500 according to their sliding scale of returns/refunds.That has been well over two months ago and now the company does not answer my calls or return my emails.

The Web Novas is NOT a BBB Accredited Business.

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