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Business Profile

Awnings

Eclipse Awning WorKZ

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/11/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 6. 2022 we ordered a motorized retractable awning from Eclipse Awning Workz and representative ***********************. We used our credit card for the $1000.00 deposit. We were told it would be 6 -8 weeks before we would receive our awning. *********************** called on or about May 6, 2022 and told us that they were made aware from the manufacturer that our awning would be delayed a couple weeks. We didn't have an issue with the delay. When I hadn't heard from the Ecipse about the delivery and installation of our awning, I called and left a message on June 28, 2022 for ***********************. When I didn't receive a return phone, I became concerned an sent a text message on June 30,2022. Still, no reply from *********************** or anyone at Eclipse. On July 6, 2022 I sent email requesting an immediate response, but as of this date I have not had any communication this company. I have contacted my credit card company and disputed the charge of $1000.00 as I have not received the awning.

  • Initial Complaint

    Date:07/11/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction Date was 2/03/2022 We ordered custom electric patio shades from this business & put a deposit down by check for $2067.75.Expected delivery was sometime in April 2022 with the understanding there were some aluminum shortages. April passed & still no shades. We contacted the business by email a few times, requesting updates. The last email I received from them was dated 6/9. The response: "Hello *****, The warehouse has had some unexpected days. I was just informed it will be atleast another 2 weeks. I apologize. I have a complete shipment delayed due to this issue. I will have the delivery expedited, but I don't have a better ETA thus far.*********************** Eclipse Awning Workz ********************************** sent another email 6/28 requesting an update & have not received any response. When I try calling the phone #, I get a message that the mailbox is full, so I can't leave a voicemail.My husband and I are concerned that this business no long exists but can't verify that for sure.

Eclipse Awning WorKZ is NOT a BBB Accredited Business.

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