Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 1963 convertible **** falcon Futura with rebuilt motor and transmission, 302/c4, I trailered the vehicle to coast auto care at ***************************** Oceanside ca. ***** ******** is the person I spoke with and stated to ***** that I need coast auto care to wire and install hosed and breaks to get the vehicle running and driving for convenience of my son and I to finish everything else, ***** asked for that day 1000 dollars to start, I payed 1000 on my card, I went back to the shop 1 week later to check on car and ***** or employees are not there, I began calling with no response for three more weeks, then went to coast auto care and ***** was on site, I spoke to ***** about the lack of work performed and the complete lack of communication, ***** preceded to tell me he had been out of state and started to work on my vehicle, showing me that he pulled my motor and transmission, stating it needed a rebuild and he needed more money, he asked for 5000, I said I would pay 2000 more now and go from there. Once he was paid I could not reach him or get on property because no one was on premises during business hours, I have driven by on a regular basis for months and finally I see someone there, the *** said ***** owes him money as mechanic and has skipped town with everyones money and that the shop did not rebuild my motor that ***** just spray painted the whole motor **** blue and the mechanic let me in to see my vehicle and I saw my 1963 falcon without wheels and tires and just dropped on the ground, my keys to the vehicle are also missing and he has the vehicle blocked so I cannot retrieve my property. My efforts to contact, complain and correct the issues have been ignored. Ive paid 3000 and my vehicle is now rotting in the elements, not being worked on, front grill is completely crashed in, missing headlight trim, passenger quarter panel trim, missing all four wheels and tires, missing bucket seat and slammed on the ground.

• Initial Complaint

  Date:02/16/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my vehicle to get fixed to.***** gave him $30,000 in cash. It's been 8 months.I don't know about my car and he will not answer my calls. l need legal help. I need the police to come help me get my vehicle.

• Initial Complaint

  Date:12/12/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dropped my car at coast auto Care in ********* for him to finish a ls conversion already started at other shop and was greeted by ***** supposedly the owner and he checked my car and promised its would b done in a month.Gave him a deposit of $5000(pretty stupid at my part)for him to start the project and supposed to pay $2000 at the end of the month.Time went by and he gave me no updates in the car besides we are running behind.suddenly he ask me for $3500 and I refused without seeing the car ,I went to his business over 10 timeline the last 3 months and was always closed tried to contact ***** and he never answer ,call the police and they told me was a civil matter,Contacted him tryinf=g to get my car back multiple times.Suddlenly a friend tip me that they were open and I call Ocean side police and went confront him.There was 2 workers there and ***** said I couldn't take my vehicle cause I had an outsdand balance??There was nothing done with the. car not am single new part !9The workers told me he does that all the time and if I want my car back just take it .So I Called AAA and got towed .Took to my local mechanic and he told me car wasn't worked at ******* k=***** is trying to collect $ from me and is saying that I took the car illegally .Its just nuts I Lost 5K and the car is not even worth t6o be ******* anymore

• Initial Complaint

  Date:07/11/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dropped of my truck in the beginning of March 2024 to have them work on it, then picked up my Truck on 07-03-2024.I paid the a total of $13,300.00 ***** the owner promised to get my truck turned on and finish any things the engine need to be complete, all part were supposed to be custom and professional. (it was a newer LS engine going into an older truck. engine and transmission was already installed, ***** just need to finish the details and get it started.) When I got the truck back I was charged for things my truck didn't need like engine ignition switch and keys which ***** installed and they do not work. he removed the gas tank for no reason and left it on the bed of the truck. The only was he was able to turn the truck on was by a Mikey mouse job by hot wiring the engine, which he left all the wires exposed. He used parts that don't belong on the truck. left it leaking gas and power steering fluid. When asked him to go over everything he did to the truck he refused.The truck had a new paint job and I got it back with new scratches all over the truck ***** denied he did the damage. He also left truck outside as he was supposed to keep inside and rims got all *****.***** refuses to give me a receipt for the money I paid. when bringing all this up to him he just ignored me and blocked my number. Nothing ***** supposedly did works, what he promised didn't happen the truck doesn't turned and its not custom work or parts. I paid top dollar to have a custom jobbed I was scammed by this shop now I have to send the truck to another shop to actually get the work done

• Initial Complaint

  Date:03/28/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid up front $1850.00 for work to be done. Basic oil change / fluids / battery. He did nothing for 6 weeks. I called and said I'm towing my truck to another car place or home. I had police escorted. *****, owner nowhere to be found. He then started work. I said don't do anything release my truck. He would not. I said I'm not giving you another *****... stop. Then, he sent me a bill for $2100.00 more. He had no authorization to do work. He is holding my truck hostage. He is a ****************** said he's done this before.

• Initial Complaint

  Date:09/29/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $15,546.36 to coast auto care to complete a transaction swap on a classic truck. I was told in October of 2022 that the was would take only 2 weeks. I paid them up front over the phone and then nothing happened. I called and emailed for 6 months and was always told it will get done but they are busy and have to push me off. Last time I called them and said I need a refund or the job done now because it has taken far too long and I have been more than patient, ***** the owner blocked me. He has blocked every number I call from and it has been a nightmare. I would like any help at all in getting the transmission swap completed as I paid for it.

• Initial Complaint

  Date:04/10/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I needed the engine and transmission replaced in my **** ***** C-10 Pickup. *****, the owner of Coast Auto Care told me he could do the job. He told me the job would cost $7,000.00. He also converted the truck to power brakes and power steering for an additional $4,000.00 and I requested a new shifter at a cost of ******* dollars. ***** told me he would install the shifter at no cost to me. ***** told me he needed a $5,000.00 "cash" deposit. I gave him the cash and asked for a receipt with a breakdown of the work. I never received it. He had the truck at his shop for two weeks. When I arrived to pickup the truck, ***** requested $7,000.00 cash for payment. $1,000.00 over his verbal quote. I asked to see a breakdown of the fees and he told me he would email it to me. I wanted to see it before I paid for the truck. ***** would not release my truck without being paid the $7,000.00 and told me he would email the breakdown with the receipt for the cash I paid hm, ***** never did. When I drove the vehicle home it did not run properly. It was smoking and leaking engine oil and transmission fluid. The vehicle had numerous problems with the engine, transmission, carburetor and steering. The most serious issue was-Coast Auto Care did not tighten two bolts on the steering. According to an outside mechanic, this issue would have caused an accident resulting in serious bodily injury or death. I was told bring it back. I had it towed at my expense. ***** told me it needed a carburetor ******* dollars. I asked for a written estimate. I never received one. After a week, ***** said the truck was ready. When I arrived to pick it up I was "told" I had to pay $922.89. I asked for a breakdown of repair. I was told to "just pay it if you want your truck back." As of 4/10/2023 I have not had any calls to Coast Auto Care returned I still do not have a receipt for the $12,000.00 cash I paid him. It cost me $3,594.82 to have my truck fixed correctly by another mechanic.

• Initial Complaint

  Date:02/20/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/7/23 . I used my SESLOC credit card and placed a ***** deposit on a 73 Camaro to Coast auto care . *************************** stated he would refund my deposit when we met in ****** **********. on 2/9/23 we met and I purchased the car. ***** stated he was having trouble with the refund and would send me a business check. ***** and his business refuse to call me back txt me or return e mail. My bank has filed a merchant dispute.

• Initial Complaint

  Date:11/02/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May of 2022 I contacted ***** who owns Coast Autocare if he would be able to do an engine swap on my **** z71. I told him I wanted to be able to still use my stock gauges and have my ac run. Because I literally just had my ac serviced. He assured me he could do it and they had loaner cars I could use for the time. Those loaner cars are horrible, expired registration, rotting tires, and it died in the middle of the road when I had kids. Almost 2 months later I get my truck back not even complete, all the wiring was just twisted together and covered with electrical tape,has more issues then when I dropped it off, my gauges dont work, cant tell if i have gas, i have no AC like i asked, and i still had to pay him $6000. Now I have to rework everything he did. And when I called him to complain he had the nerve to tell me it was my fault.

• Initial Complaint

  Date:08/12/2022

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had purchased a car from the owner of this shop, who claimed the car was in perfect mechanical condition. The car had some body damage, but nothing deal breaking as the price and miles were so low. I test drove the car and it ran fine. I figured the deal was too good to pass up on so I purchased the car. They also claimed to have changed the oil themselves recently, not citing any problems with the oil as I will mention later. The NEXT day, the car would not start. I texted the seller, whom owns and runs this shop, and he claimed it was an issue with the battery. I called AAA and they came to try and start the car. AAA informed me the battery was in working order and that I should tow the car to a mechanic, which is what I did. My mechanic informed me the engine was toast, finding metal shavings in the oil filter. I informed the seller, whom **** and runs this shop, yet he refused to say he knows what happened and still claims it's in "good running and driving condition", which obviously it's not. Car engines that are claimed to be in perfect working condition do not simply fail after one day of normal driving, as the seller is claiming had happened to me. This could have been very dangerous as the engine could have seized while I was driving. Now, I have to figure out how to sum up the immense amount of money to either replace the engine with a used one, or rebuild the engine, which can both cost me easily anywhere from $5,000 to $11,000. I bought the car for $7,900 with zero claim of ANY mechanical problems and that the car was a "Great running and driving ***** v50 wagon".