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Business Profile

Exercise Equipment

Whipr

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise Equipment.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/04/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    September 2020, I made a pledge to a kickstarter project Whipr **** They were proposing a product that was a portable rowing machine, which is a piece of exercise equipment. I understand with kickstarter only if they meet their goal they will provide you with the product. In this instance, they were able to fund their project. I also understand that with these projects starting off the delivery date is unknown. They reached out for additional funding for shipping, which was not part at the initial pledge. It has been over two years since I have made the pledge and still have no product. I have reached out to the merchant multiple times regarding the lack of product and requested a refund, to no avail. They stated they would send me a refund once the product was shipped and some were returned so I waited. And waited. Two plus years later, I reached out and they stated that they are experiencing difficulties but they will let me know as soon as they can with a reply. They did not reply. Please see the timeline below: 8/27/2020 - Email from Whipr saying everything is on time 11/23/20 - Email with screenshot of conversation from Whipr dated 3 months prior to screenshot stating the funds will be returned after parts are returned and sold 07/25/2022 - Email to and from support confirming they had stated a refund or compensation 07/25/2022 - Email stating alternate option for refund 07/26/2022 - Email from support stating full refund plus %150 of the pledge amount 07/26/2022 - Correspondence from support saying refund is available with completed ********* asking for the survey 07/26/2022 07/26/2022 - Support saying they are delayed with the surveys 08/05/2022 08/10/2022 - Me following up on status 10/25/2022 - Me following up again - stating they will send a survey 11/18/2022 - Me following up again 11-19-2022 - Whipr stating a solution will be available "soon"1/3/2023 - ******* Follows up via email Thank you and let me know if I can provide more details.

  • Initial Complaint

    Date:09/22/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a kayaking paddle accessory from this company on 8 August 2022 for $150. I also ordered the attachment needed to make it work for $159. It arrived on 30 August after some delay, but they had sent me the wrong parts for the paddle making it unusable. I sent an email to customer service around 2 Sept with a photo of parts I'd received requesting that the correct parts be shipped. I did not hear back so emailed them again on 11 Sept. On 12 Sept they told me to submit a warranty claim which I did on 13 Sept. I again had not heard anything so on 22 Sept I wrote back to inquire if my claim had been reviewed. I received the following response: "Thank you for reaching out. We are unfortunately unable to service warranty claims due to a lack of inventory. We intend to resolve these issues with our suppliers and vendors in the near future. You can expect news on our progress to restore full operations in the next few months. " I responded that it did not seem fair that I had to wait a few months since the error was theirs and that they should send me the needed part, or I would send the unusable items back for a refund. Their response: "We really appreciate you bringing this issue to our attention. While we wish there was a solution we could offer you to get this resolved, unfortunately, there is not. We have provided you with as much information in regards to this as we possibly can therefore, we will be closing your ticket." Unacceptable. As I stated they should either send me the missing part or I will send the items back and expect a refund of $359. This non-solution they have offered is abysmal customer service and borders on fraud.

  • Initial Complaint

    Date:08/17/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ordered a piece of exercise equipment from whipr. The payment was made on 4/20/22 in the amount of $503.14. The product was delivered in a reasonable time frame. However, when we received it the console would not display anything and was not operational. I reached out to the company and asked for technical support. The support provided did not fix the problem, so they said they would exchange it. I asked that someone call me and they said they do not have that capability. They never sent me an RMA label and said they would not until they received the units in their warehouse. After countless attempts at meaningful communication they finally said they had the units in their warehouse and it would be a couple weeks. I voiced my concern that they would not remember to earmark a unit for me and they would instead fill other orders first. Today they replied to me again saying they do not have any units and it would be a few months before the problem was resolved. I have asked for a refund and they just sent me an email stating they did not have a resolution for this and they are closing the ticket. I have emailed with them at least 20 times and it is the same response every time. They say "we are sorry that we cannot solve this and it will be a few weeks, months, etc." I believe that they never intend to fix the problem and will just keep our money. At this point I would like a refund and if they want they can send me a RMA label for me to send the inoperable unit to them. I am attaching the majority of the emails we have had to them

Whipr is NOT a BBB Accredited Business.

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