We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Laboratory Research

Biogen IDEC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Laboratory Research.

Complaints

This profile includes complaints for Biogen IDEC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Biogen IDEC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Biogen IDEC

      1 Antibody Way Oceanside, CA 92056

    • Biogen IDEC

      133 Boston Post Road Weston, MA 02493-2525

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/11/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've been taking a medication called Vumerity to several years now. This is a medication for Multiple Sclerosis, which I was diagnosed with in 2006. This medication is very expensive; approximately $12,000+ per month. I could never afford this medication without financial assistance. Luckily Biogen, the maker of this medication, affords me financial assistance. My own insurance, Express Scripts pays about $4,000 leaving, in March 2024 a balance of approximately $8,698.13. My own insurance, Express Scripts, maxes out at $12,000 per year, so in 3 short months I've maxed out my coverage for the other medications I take. These medications cost me more because of this. In March 2024 I decided I would no longer take Vumerity because of the issues with receiving it and the financial cost and the March 2024 dose would be my last dose. Biogen added $6,323.09 to my financial assistance account prior to March 2024. I gave this information to Accredo, the specialty pharmacy that Express Script uses and this left me with a balance of $2,375.04. I contacted Biogen on June **************************************************************************** back. On July 10 I called Biogen back to discuss the balance and was told that I exhausted my funds and there was no more money. I told them that I was in the financial assistance program in March 2024 and they couldn't leave me with a $2,375.04 financial burden. They told me that there was nothing that could be done and there was no recourse. I believe that this is unfair and that Biogen broke a "contract" with me because they are now refusing to pay the balance for the medication. In addition, no one from Biogen contacted me in February 2024, prior to ordering my March 2024 dose, to tell me I was low on funds and would have to pay the remaining balance if I did place an order. I would not have placed the March 2024 order had I knew. I would like Biogen to uphold their end of the "contract" and pay the remaining balance

    Biogen IDEC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.