We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Oilcloth

Oilcloth Alley

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Oilcloth.

Complaints

This profile includes complaints for Oilcloth Alley's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Oilcloth Alley has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Oilcloth Alley

      2600 Temple Heights #B Oceanside, CA 92056

    • Oilcloth Alley

      330 Graybar Ct Oceanside, CA 92056

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/03/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a tablecloth from this business on September 2, 2023. When I received the item, I was not happy with it. I contacted the seller, she advised me that tablecloths were not refundable. I must have misread the information on the website, or I would have never ordered the tablecloth. Anyway, seller did agree to take the product back. I mailed the package on September 26th and it was delivered on September 28th. I have yet to recieve a credit back to my credit card. I have contacted the seller with no response. I want a refund of $59.49. I would also like the cost of shipping which is $13.40 since the seller will not converse with me.

      Business Response

      Date: 11/04/2023

      Oilcloth is a small business and all tablecloths are custom made to order and not returnable. This is clearly stated throughout the website.

      The customer ordered the wrong size and stated she did not  like the color. I made an exception and agreed to let her return it since this is one of my most popular prints. Due to family circumstances I have not been in my warehouse to receive the package. Immediately upon my return I issued a refund and notified the customer. I am not responsible for return shipping as stated on my website.  

      The customers correspondence:

      *************************
      Email:********************
      Phone:**********
      Body:Hello,I received my order on Friday, September 15th, 2022. Unfortunately, the tablecloth is not big enough for table and I am not crazy about the tan. I purchased a 60" round tan tablecloth with the mum flowers. I am contacting you for an RMA code so that I can return the item.

      Below are the Terms regarding custom made tablecloths listed on my website :

      PLEASE NOTE: ALL OILCLOTH TABLECLOTHS ARE MADE TO ORDER AND ARE NOT RETURNABLE. 

      This appears on the main tablecloth page , The tablecloth information page and The checkout page

      And as stated on the return policy page:

      *********** , FABRIC ROLLS AND CUSTOM ITEMS INCLUDING ALL OILCLOTH TABLECLOTHS ARE NOT RETURNABLE. No exceptions. 

      The website also states in the Return Policy : For items that are returnable, actual shipping costs will be deducted from the refund. We are not responsible for return shipping costs.

    Oilcloth Alley is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.