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Business Profile

Orthopedic Surgeon

Orthopedic Specialists North County

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Orthopedic Surgeon.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/18/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    False reviews on ****** led me to belive this was a reputable institution. However the staff have been anything but helpful. They are rude and condescending and disrespectful. They are lazy and refuse to do the job they signed up for.

    Business Response

    Date: 11/21/2024

    Thank you for sharing your feedback. We are truly sorry to hear about your disappointing experience with our team. Our goal is to provide respectful, helpful, and professional service to all of our customers, and its clear that we did not meet that standard during your visit. We take your concerns seriously and will be addressing the issues youve raised with our staff to ensure this does not happen again in the future. We believe in continuous improvement and will use your feedback to help enhance our customer service practices. We currently are experiencing a staffing shortage and are in the middle of implementing AI feature to help with our high call volume. This will improve long wait times and provide the patient an overall better experience. Your satisfaction is important to us, and we would appreciate the chance to make things right. Thank you. 

  • Initial Complaint

    Date:12/09/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 22, 2021, I had foot ********************** performed by **************** from Orthopedic Specialists of North County (******************** Surgery Medical Group ***** On early October, 2022, I received a bill from Ortopedic Specialists for follow up visits related to the **********************. According to ****************, as well as the billing department at the time if my follow us visits, there would be no additional charges or fees since the ********************** fee paid to **************** on October 22, 2021 included follow up visits. On October 8, 2022,I left a voice message with the billing department @ Orthopedic Specialists regarding the bill I received.On October 9, 2022, I received a call from ****, a representative for a collection agency, who said she would contact Orthopedic Specialists regarding my bill. On November 23, 2022, I sent a letter to the billing department @ Orthopedic Specialists regarding the bill. On December 2, 2022, I called the billing department @ Orthopedic Specialists and I was forwarded to the collection agency cited above. They said that would contact Orthopedic Specialists regarding my bill and would reiterate that I should not have received a bill for the follow up visits since they were covered by the doctor's ********************** fee. I told the collection agency that the bill was in error and that I was disputing their claim for payment. I am hoping the Better Business Bureau could assist me in getting this erroneous bill cancelled. Thank you, ***********************

Orthopedic Specialists North County is NOT a BBB Accredited Business.

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