Complaints

This profile includes complaints for RV Fun Rental's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

RV Fun Rental has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  RV Fun Rental

  Oceanside, CA 92058-7478

• 

  RV Fun Rental

  250 Eddie Jones Way Oceanside, CA 92058-1200

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  RV FUN RENTAL REQUEST FOR REFUND of $1505.00 On September 21, 2023 we sent a booking request (booking #*******) for a 36 feet Class A ** Thor Hurricane with King **** theater seating and other specific designs as per our needs rental pickup date 10/5/23 return date of Monday 10/9/23. The booking request was confirmed on September 22, 2023.9/22/23 - $1,505.00 9/22/23 - $36.00 (was refunded thru Credit Card Dispute)9/29/23 - $244.00 (was refunded thru Credit Card Dispute)Since the booking was confirmed, we have received multiple emails from them (while submitting drivers licenses and other required information). All responses from them show the image of the ** and the written description Class A Thor Hurricane with the model number of the ** we rented. When checking the reservation pick up time late last evening, we clicked into the reservation and noticed the vehicle we rented had been changed. They attempted to swap the rental to from a Class A vehicle to a ***************** of a ** bus style that we rented, the swapped ** is a truck with camper style. In addition, the bed size is smaller, the sq footage is smaller, there are no theater seats (the ** we rented has theater seats). The swapped ** also had numerous other differences. The swapped ** does not meet our needs and expectations. We called them as soon as they opened (this morning 10/5/23) to advise them that the swapped ** does not meet our needs with a request to provide the ** we contracted for. Their response was that the ** we rented was not available and was never available and we could take the swapped ** or nothing. During that call we had no choice but to cancel the reservation and issue us a full refund for $1785.00 and remove the pending security deposit charge on our account.Their response to us was that they would not refund our money. Their bad actions have caused us much stress and we are out a substantial amount of money.*********************** / *************************

  Business Response

  Date: 01/14/2024

  We pride ourselves with our A rating with the BBB. We will do everything possible to resolve this complaint. Management will review this matter and try to resolve asap.  In the meantime, we can offer a $1500 credit to a future vacation for free as a courtesy if that is acceptable to the guest.

  Thank you.