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Business Profile

Veterinarian

Ranch House Veterinary Services

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Kelsey P

    Date: 12/09/2022

    I first called ****************** due to my cat having some *bathroom* issues. On the first visit, ************************ team forgot 3 things: their x-ray machine, a thunder blanket, and specialty litter needed for collecting samples. Each time ******************** assistant went back to the car, she arrived back with another oopsie. It was bizarre and they didnt seem prepared, but oh well. Next, ****************** arranged a call with me to go over my cats results from the first visit. She never called. After following up, we arranged a second call. She did not call again. Finally on the third try, we connected. She administered new cat food and medication, but had additional concerns and no clear diagnosis. So, ****************** requested x-rays. We got the x-rays on the books a little under 1 month after the first visit.Before taking the x-rays, the ** team started discussing sedation. I reminded them that ****************** let me know we can try the x-rays without sedation first (mentioned on our first call) and my cat successfully sat for the x-rays without sedation. Another oversight. That visit was 5+ weeks ago. Ive consistently followed up via phone and text since that second visit. I was told about 3 weeks ago I should have the x-ray results this evening. Then, finally received another update that ****************** did receive the x-ray/radiology report a week and a half ago. I requested the report emailed to me - the email is conveniently missing the entire report attachment. *** followed up several times about the missing report and have again been ignored. When calling this morning, ************************* up on me. The mishaps, poor customer service and disregard for solving my cats issues are astounding.

Ranch House Veterinary Services is NOT a BBB Accredited Business.

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