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Business Profile

Window Coverings

Budget Blinds of Carlsbad & Oceanside
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/30/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The blinds do not hang correctly in many places. They have been here twice with no correction.Jeremymgr. will NOT return my calls. I am 73 year old widow and I need help getting anything done. Shame on them. ********* *****

    Business Response

    Date: 10/11/2024

    We have tried to contact the customer but she would not return our calls. It turns out she had  a new phone number.  This is the voicemail she left on 10/10:  

    "This message is for Jeremy. I'm Christine Riley. I'm returning your phone call. I just got your message cuz I don't use that phone anymore. I'm leaving town tomorrow and I'll be gone for over a week. I will call you when I get back. But in the meantime, take down this new phone number is 760-274-5048. I will call you sometime around the 20th. Thanks."

    We plan to follow-up with her when she returns and contacts us.

    Customer Answer

    Date: 12/07/2024

    Waiting for repair on blinds . Its been a year. Last communication 10/22/24. Was told blinds would be here Oct. 28. No blinds or communication.

    Desired Resolution:
    Finish the Job

    Business Response

    Date: 12/09/2024

    Ms ***** is scheduled to be installed on 17 December.  We have been in regular contact with her keeping her updated as to the progress of her order.  Despite abusive language from Ms ***** towards our general manager (at one point calling him a "f%^&%ing d#$k"), he has reached out to her at reasonable intervals to work through our issue resolution process.

  • Initial Complaint

    Date:03/20/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ordered 3/4in. single cell blinds with the stipulation they would come up from the bottom up. We have windows next to our front door and we wanted to be able to look out and see who was on the porch without people peering in, which has happened. We asked ****** 3 times about the ability for the bottom up mechanism. She told us that it was available. The installer arrived 3 weeks later with top down blinds. We looked at the invoice which did not mention the size or the bottom up mechanism. So you have no proof that the mistake was on their end for the possibility of a refund if need be. We asked for a new invoice which they have not provided as of yet. They are going to try to see if they could do a drape for us.

    Customer Answer

    Date: 03/21/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *****************

     

Budget Blinds of Carlsbad & Oceanside is BBB Accredited.

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