We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Rentals and Leasing

AVR Van Rental

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Rentals and Leasing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/19/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of the transaction was on April 14th this year in 2023, paid a total of $1,326.20 plus a $200 security deposit to rent a van. A total of $1,526.20. I cancelled the reservation online on April 26th three days prior to the set date to pick up the van. The day before, on April 25th Rachel **********, the supervisor of the Ontario AVR Van rental had emailed me asking if I would be using my personal insurance to cover the van, and on April 28th she emailed me about signing a contract for the rental, when I had already cancelled days before. I told her about my cancellation, which then she asked me questions on when and how I did it. I responded to her questions, after that she didn't attempt to email me back, but around a week passed and I never received the refund. So on May 4th I reached her through email, and she responded stating the accounting department of AVR Van Rental was successfully able to refund the prepaid amount plus the $200 security deposit. I was supposed to see the refund in 3-7 business days reflect on my account. I never received the refund and since then I have been attempting to reach Rachel through emails and phone calls, and I have not received any response from her. My last attempt to reach Rachel was on June 15th 2023 and She did not get back to me, Also, I made many phone calls with customer service, they told me on multiple occasions that someone would reach me within 24 hours to help me with my refund issue and they never got back to me. I called around ten times on different days, and through all of my attempts to fix the issue with customer service and Rachel I still have been waiting for my money back. It has become clear to me that they are ignoring the situation, putting me and the issue aside. The order/reservation number is #*************.

AVR Van Rental is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.