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Business Profile

Brand Development

Foshan Alpicool Electricappliance

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Brand Development.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/28/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Alpicool fridge CL50, less than 1 year old stopped working, smoke is coming from the compressor vents.My multiple requests to Alpicool for warranty repair/ replacement failed.Alpicool does not stand behind their products, defrauding customers by manufacturing low quality products and providing fake warranty.

    Business Response

    Date: 03/22/2024

    Dear ***
    Thank you for informing us about this matter regarding the customer's complaint, we have replied to his message promptly when we received the customer's message.
    But we have not gotten a reply from the customer yet. It seems that the customer has not received our email,.
    We will contact the customer for the replacement. 
    From now on,we will improve the efficiency of our responses to improve our customer service quality.
    Thank you.

    Customer Answer

    Date: 03/22/2024

     I am rejecting this response because: I replied to Alpicool with original invoice/purchase receipt and my shipping address. Warranty repair/replacement is still not initiated on their side.


  • Initial Complaint

    Date:02/15/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On numerous occasions I have contacted Apicool for warranty services for my Apicool CL50 12-v fridge. Business failed to respond back.

Foshan Alpicool Electricappliance is NOT a BBB Accredited Business.

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