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Business Profile

Computer Furniture

Giantex Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Furniture.

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/04/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered through ********** one Giantex fully automatic portable washing machine. I received this product on February 28, 2025. Upon setting it up, I quickly realized that I received a defective unit. The washing machine filled with water and nothing else. I had to use a cup to remove the water in order toget my clothes out and dried. I then realized that the drain hose had a small crack in it and was dripping water all over my floor. I have tried reaching out to the company on several occasions inquiring about a refund as the product that I received is not only defective, and doesnt do its intended job, but is also leaking from the ONE time it was filled with water . I spent almost $300 on this machine just for it to be defective and have no help offered by the manufacturer or ****** themselves.

  • Initial Complaint

    Date:12/17/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received a heating blanket as a gift on November 23 2024. Upon opening and testing it, it was discovered it was not heating up at all. I notified the company explaining the situation and they sent an email back they were not responsible. ! I told them I had an original Packaging and I could show them a pxiture of their logo on the blanket. This poor customer service leads me to believe that I Shpukd not be buying their products because they dont stand by poorly manufacture or damaged items.

  • Initial Complaint

    Date:06/18/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two brand new chairs from Giantex online through Amazon on June 9th, 2024 in the amount of $100.93. They were delivered to our home on June 13th, 2024. Upon opening the box to take the pieces out, we saw that one of the seats had a very noticeable long pull in the fabric, running the length of the seat from front to back. I immediately contacted Giantex through an email explaining the issue. On June 14th, 2024, they responded back asking for a picture of the seat. Next morning before responding to this email, we decided to really inspect these chairs further in the natural light and we found what appeared to be a water stain in the center of the same chair with the run in the fabric. This same chair also has a noticeable scratch on the post that supports the headrest. The other chair has an area on the very top of where the headrest is that seems to be worn out or the stain wasn't applied. June 14th, 2024, I responded back explaining that we had found further issues with not only one chair, but two. I attached and sent all the necessary pictures they needed. June 15th, 2024, they responded saying that they would send a label to return the chairs. June 15th, 2024, I responded telling them that we did not keep the box and packaging that the chairs came in because it was rubbish day, so we got rid of them. We had no reason to think we needed to keep the box. We noticed all these other issues after the packaging was already gone. I requested that we wanted a refund because we got damaged chair's and we paid for "New" chairs. They responded back the same day saying I would hear back in 48 hours. June 16th, 2024, I received an email from them offering us $20.00 back. I then called my ********************** June 16th, 2024 and filed a complaint under the" Federal Fair Credit Billing Act", to start the process for a 'Chargeback" to my account in the full amount of $100.93 I filed this additional complaint because I was told I could. Sincerely, ************************

  • Initial Complaint

    Date:04/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It took over a month to get a response form Giantex about my washer belt. I FULLY UNDERSTAND i don't have a warranty-that is ALL they stated in the responses. The ISSUE IS; there is nowhere to order the exact belt size for this washer. These are pictures for the closest size you can purchase. I paid $300 for this washer, used for a year and now I have to buy another one due to not being able to purchase this size of belt. I spent over $100 in trying to purchase a belt and a $30 repair fee when I left it with the repair shop that was supposed to be fixing the washer but he could not find a belt.. Called over 16 places to order a belt ********************************************************* ***** ***************** Discount, NOT TO INCLUDE THE REPAIR SHOPS I HAD TO GO TO) Please don't tell me to find a place It order it AGAIN. Ordered 5 belts that were the incorrect size. (The size is O448E). 7 washer repair shops stated to throw it away , the size of the belt can't be purchased. I need a belt or I waisted my money on this washer. Why would Amazon or Giantex sell a washer that you can't buy COMMON parts for? It's the washer belt, everyone knows it's a common part goes out. My resolution is; I need to know WHERE to get a belt for this washer? Please tell me an EXACT place,please. My QUESTION is; Why is it okay to sell an expensive product that no one sells parts for it? I have made a review on Amazon, contacted Giantex 5 times, no answer to this question, I have no other options. PLEASE STOP telling me I don't have a warranty, and the belt size (I know it), or give me another email address to email someone that does not respond. WHERE DO I GET THIS BELT? CAN YOU SEND ME THIS BELT? It has been 2 months without a washer or answer.

  • Initial Complaint

    Date:04/05/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a company with lots of scam complaints. I bought a set of four chairs on their website. The website description and order image clearly showed 1 set of 4 chairs. I only received 2. I emailed customer service immediately on April 3rd, no response at all. I called them, they said I need to pay more to get 4 chairs. They said I need to select 2 packages. But the description was clear one set includes 4 chairs on their website. The customer service was rude. This is a scam company with lots of complaints.

  • Initial Complaint

    Date:01/26/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A floor chair was ordered from this company (3rd party seller) through Amazon. I returned it because it was not what I had hoped for. Only $16 was returned to my Amazon account but I paid $62. Both companies (Amazon and Giantex) is charging me a $62 restocking fee!!! That is highway robbery!

  • Initial Complaint

    Date:01/19/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Giantax dresser via Amazon for $195.96, which weighs **************************************************************************** the packaging, and loose screws strewn through the packaging. Giantax said they dont have the two replacement parts, and will only issue a refund if I re-pack and return the 93 lb. dresser to FedEx.Due to the onerous size of the return, I am requesting a refund that does not require a return shipment. The damage is a result of Giantax poor packaging and Ive exhausted all avenues to get the replacement parts so I can have a working dresser.

  • Initial Complaint

    Date:01/17/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered on Amazon 5 days ago and received a tracking update saying that the Carrier, in this case ***** had received the package. However, upon viewing the tracking information on *****'s official website it is very clear that ***** had not received the package which is a clear discrepancy between the two. Based on other reviews from here and on trustpilot this is a problem with this company.

  • Initial Complaint

    Date:06/13/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Last week I purchased a table chairs from Giantex online.

    The price said it was $379.54 USD.
    I was charged $520.95 CAD.

    This company is based in ******, and the item was shipped from ******, *******, ******.

    Why was I charged for the USD exchange? Is this legal?

    Business Response

    Date: 06/14/2023

    The prices shown on our website are in US dollars and we send to the US & Canada, the US being our prime market. Because the products are shipped from the USA, shipping to the USA is free and Canada is subject to additional shipping charges. This price is visible on the checkout page, i.e. when the customer has not paid. If you have any questions you can contact us prior to purchase. We will reply within 24 hours. And it is also possible to contact us to cancel an order within 24 hours of purchase, before it has been shipped. Our shop only charges in US dollars, if the customer pays in Canadian dollars, the exchange rate will be converted at the time. We only charge shipping costs for Canadian orders, no additional taxes are charged.

    Customer Answer

    Date: 06/14/2023

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  • Initial Complaint

    Date:03/10/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an washer/spinner on 03/07/2023. It had a crack in the front panel seam. Wish to be compensated fairly.

    Business Response

    Date: 03/11/2023

    According to the customer's name and email address, we have not found any information about him, please check if he bought the product on giantex.com

Giantex Inc. is NOT a BBB Accredited Business.

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