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Business Profile

Concrete Contractors

All Star Mason Construction

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Concrete Contractors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/04/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company performed paving work on a neighbors property and utilized a portion of my property to stage construction materials and store construction waste. They completed the job and left without removing the construction waste. I have repeatedly called and texted the owner of the company to clean up the construction waste. To date, the trash and debris remains on my property. I have refrained from filing a formal complaint, until today, hoping my calls to the contractor would prompt a response. No luck.

    Business Response

    Date: 11/17/2023

    The issue has been taken care of.

  • Initial Complaint

    Date:05/11/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Started out very good with owner “mo”. At the end of project, which was never finished, Mo took $2500 for fence work and then said he could not do the job and never reimbursed my dollars. Multiple attempts to contact were fruitless and he will not return my calls. One of the walls he built is now leaning 3 inches off center. . Very very disappointed and I cannot recommend for any project you might consider.

    Business Response

    Date: 05/25/2023

    My name is ******* *****,

    I am responding to the complaint ID 20049516.  We work with the defendant ,****  ***** at their property. It started out with a mail box that they wanted to be build. I gave them a price and they agreed to it. We installed and completed the mail box

    While building the mailbox, **** *****, wanted to do more work at the back of the house. They wanted to do more concrete and a retaining wall.  We agree to a price and  then we started working on it. While we were working at the back of the house the owner ask if I can NOT charge them for the mail box since they are giving me more work. I
    agree to it. We finished installing all these things then he wanted to add more work by doing a blockwall with wrought iron fencing on top.

    I gave them a price for the blockwall and the wrought iron for $5,000.00, they agree it.  So I took half of the $5,000.00 and I build the blockwall.  We finished the Blockwall that we agreed on except for the wrought iron. There was a $2,500.00 left on the contract. My wrought iron guy was out of town so I ask the owner if he can use the balance and find another guy to do the wrought iron. He agree to it.

    I got the letter that I left the job without doing anything.  I talked with him and he asked me to finish the job by doing the wrought iron with what he already gave me. He said he has medicine to pay and so on. I told him i cannot I already gave him a discount on the mail box.

    His complaint that I took the $2,500.00 without doing anything is wrong. I finished the wall and all that is left is the wrought iron and a balance of $2,500.00 in **** ***** hands to pay for the wrought iron.

    Should you have any questions please let me know.

     

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