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Business Profile

Fingerprinting

Ontario Testing Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fingerprinting.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/30/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    7/18/24 Cheap Fingerprints ******************************************************************* ************ I paid for Live Scan fingerprinting for the **************** of ******** The tech has no training in what makes a fingerprint be of quality, nor how to make sure the print is in the correct area of the surface. The tech confirmed "they just slap the fingers down and scan"The Live Scan fingerprinting was rejected by the *** for poor quality. The office manager reported to me in a heated telephone conversation that this occurs often, and they are not responsible for the quality of the scanning they provide.The manager could not tell the failure rate of their location for rejected fingerprinting scans. This also was not told to me by the business when I used their services. This fact should had been told to me prior to paying, and using their services. This is representative of their poor business practices. If they know they have a problem with scanning medical personnel, that should be told to customers. I would have been able to make an informed choice.

    Business Response

    Date: 08/07/2024

    Good afternoon,

    I have attached a refunded receipt, as well as as a copy of our response to ***************************** complaint.

    We have refunded the full amount including the service fee directly to her initial form of payment.

    ******** was notified the day of the service that her fingerprints had low quality which is immensely common in her field of career.

    ******** was also notified via ****** Complaint response and over the phone that she can come back in to have her fingerprints re-submitted at no charge since ******* is requesting it, as well as has the option to find a Fingerprinting site closer to her.

     

     

     

Ontario Testing Center is NOT a BBB Accredited Business.

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