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Business Profile

Greenhouse

Infeet Shop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Greenhouse.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/04/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company sold me three large pieces of furniture. The wood is compressed material and not able to Hold screws. In addition, they were missing pieces and had mislabeled pieces. The seller then refused to refund my money or send return labels because they insist I should get replacement pieces and keep trying. I want a return label and I will happily return them. I want a full refund.

  • Initial Complaint

    Date:01/29/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a pantry and everything was great until the very end when I realized I was missing a part. I need this part to finish off one of the drawers to this pantry. I have asked multiple times for them to send me the missing part so I can finish this pantry, but nothing. They keep telling me that they are trying to contact the manufacturer and to wait but never get back to me. I am extremely frustrated and want the part THAT I PAID FOR.

  • Initial Complaint

    Date:12/21/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a MUPATER 5ft Lighted Outdoor Christmas Decoration Nativity Scene, Lighted Christmas Yard Decor Nativity Set for Lawn and Home Holiday Party with Lights, Zip Ties and Ground Stakes, Gold (ORDER # ***-0655967-6075406) from Infeet Shop/Amazon on October 30, 2023, for $100.69. The nativity lit for two nights, but then it rained, and it never lit again. I contacted the company via email, and they provided some suggestions for fixing the problem. However, none of them worked, so they sent me a label and said I could return the item for a refund. When I took the package to *** in ********, ************, the customer service representative told me that the address was not valid, so I tried to call the number that was sent to me, and it was a nonworking number. Then I contacted Amazon to let them know that I could not send the package back because the label sent to me had an invalid address. This is the address from the label: CAP-MJTK, ********************************************************. The contact phone number was ************. Amazon said they would investigate the problem, but I received an email from them that my request for a refund was denied. I would be happy to return the item if a valid address is provided. I would like a refund since this product does not work.

  • Initial Complaint

    Date:07/11/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a greenhouse from this company on May 26th. When it arrived there were multiple damaged items. When I reach back out to them they told me that returns or troublesome and it would be easier for me to just deal with it on my own and offered me $50. I cannot replace all the damaged items for $50. I've been trying to get them to either refund it or exchange it for one that is not damaged. They told me due to shortages they could not exchange it and they're not offering me a feasible way to return it. I'm attaching multiple messages back and forth from me to them along with pictures of the damaged items

Infeet Shop is NOT a BBB Accredited Business.

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