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Business Profile

Gunsmiths

Excel Industries, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gunsmiths.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/09/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a firearm by this company on 12/24/22 received it around the beginning of February I paid 673$ for this useless item, good thing I was carrying a different firearm where my life was possibly on the line instead of their firearm. This business expects for you to commit gunsmith work to fix their mistakes! all they did was send me a replacement part and an Allen wrench with no instructions they also denied my warranty because I modified the gun to make it try and cycle atleast one round and it worked after they sent me a broken gun that didn’t cycle any bullets at all, after I asked for a refund it was denied they could’ve atleast sent a working replacement and some compensation for my wasted time. Instead they stopped responding to my emails after I really needed that refund and I couldn’t sell this gun because it wasn’t worth nothing but 15$ worth of scrap DO NOT PURCHASE ANY EXCEL OR ACCU-TEK FIREARMS UNLESS YOU WANT TO LOSE YOUR LIFE IN A SELF DEFENSE SITUATION good thing I was carrying my Glock 26 and could defuse the situation I was placed in I’m thankful I didn’t carry this non working rifle. Cherish your life and pick a different brand!

  • Initial Complaint

    Date:07/13/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Trying to return a dangerous gun .380 pistol serial *******. Have called Excell Arms over 3 weeks 12 times with no response and no answer to my e-mails.

Excel Industries, Inc. is NOT a BBB Accredited Business.

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