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Business Profile

Halls

Beverly Banquets

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Halls.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/27/2025

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Canceled Sweet 16 Birthday due to COVID-19, Reschedule was promised and never happened. Dear Better Business Bureau,I am writing to file a formal complaint against Beverly Banquets located at ***********************************. We booked their venue for our daughter's Sweet 16 birthday party and paid a total of $7,560. Unfortunately, due to COVID-19 county restrictions, the event was canceled a week before it was scheduled to take place. We reached an agreement with the manager at that time, ****, to reschedule the event for the following spring.Despite numerous attempts over the past two years to reschedule the event and resolve the issue, we have been met with unresponsiveness and false information from the new management. Initially, Manager ******* promised to investigate our case but then stopped answering our calls and blocked our number. When contacted from a different phone, she falsely claimed that the business had been sold and closed, which was not the case as the venue continues to host events.Our family is heartbroken, and my daughter's Sweet 16 was ruined due to this negligence and lack of professionalism. We have been trying to get this matter resolved for years and simply request a full refund of $7,560.We appreciate your assistance in this matter and hope for a resolution soon.Sincerely,***** F. ********

    Business Response

    Date: 03/28/2025

    Beverly Banquets is out of business. DO NOT MESSAGE ANYMORE

    Customer Answer

    Date: 03/28/2025

    This business is still open, they have a new manager and are still taking appointments and providing catering services in ********

    I'm willing to lose my 1st deposit of $1800 and get a refund of $5760 (second payment)

    I will not drop **** matter, we tried to reschedule and that's no longer an option.

    I will continue to file complaints and bad reviews until this is resolved. 

    Next steps are calls and complaints to the city of ******* and legal steps.

Beverly Banquets is NOT a BBB Accredited Business.

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