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Business Profile

Hauling Contractors

RunBuggy, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hauling Contractors.

Complaints

This profile includes complaints for RunBuggy, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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RunBuggy, Inc has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/11/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We picked up and delivered 2 loads for RunBuggy. Both of them took 10 days for the status to update saying Payout processing. Now it has been 2day since that and still no payment. We tried to get our factoring company to factor our BOL from them. YOU CAN'T! Nobody will factor BOL's from Runbuggy, because they have a bad credit score and don't pay! They should not be able to post loads period! Its bad business practice and misleading. They don't do good business! They post on Central dispatch as well as having their own app and site! They prey on new authorities and people just not knowing about them! They will give you the run around for your money even weeks after you deliver.

      Business Response

      Date: 02/12/2025

      To Whom It May Concern,

      We received the attached on January 27, 2025, and are responding via email because the online portal will not allow a response. 

      Relevant to the complaint, this motor carrier delivered two (2) shipments for us:
      • The first was delivered on 12/27/24 and payment was completed on 1/9/25 (within 8 business days).
      • The second shipment was delivered on 1/2/25 and payment was completed on 1/10/25 (within 6 business days).
      Thank you, and please let us know if there is any additional information you need.

    • Initial Complaint

      Date:08/08/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My vehicle was picked up on August 2nd, delivery was promised on the 3rd. It was then changed to the 6th, I wasted all day waiting with no contact. Changed to the 7th and finally delivered to me at 8 pm by a woman driving my vehicle up instead of delivering on a truck. My vehicle was driven 81 miles of an approx 400 mile trip. I did not give my permission for anyone to drive my vehicle.

      Business Response

      Date: 08/26/2024

      RunBuggy contacted the motor carrier that provided transport services to the customer, and the motor carrier disputed customer's claim.  Nonetheless, as a customer service, we offered to refund the customer a portion of her fee, which she accepted by providing an address to mail a check.  We therefore consider this matter closed.

      Sincerely,

    • Initial Complaint

      Date:09/07/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased my vehicle 2017 ****** crosstrek with vroom August 24th, it was to be delivered through runbuggy on September 5th, then September 6th now they are saying they don't know when and they can't get an answer from the driver. They don't communicate, it's impossible to speak to someone, keeping any answers is impossible, I paid a large shipping cost for it to be delivered within 2 weeks and I'm getting ran around and ignored. I just want my car already. I'm told 1 thing and it never happens. Told ill get a call with information never happens. Something needs to be done. This business is absolutely horrible.

      Business Response

      Date: 09/15/2023

      Thank you for bringing this customer's concern to our attention. 

      Our records indicate that the customer's vehicle was delivered on September 8, 2023. Despite our efforts to ensure delivery by the estimated delivery date of September 5, the assigned transporter was in fact delayed a few days. As soon as we received his complaint, we attempted to contact the customer to apologize for the delay, seek his feedback and address his concerns, but have not yet been able to reach him (we will keep trying). 

      Thank you again, and please let us know if you have any additional questions. 

    RunBuggy, Inc is NOT a BBB Accredited Business.

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