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Business Profile

LED Lighting

Led Factory Mart

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in LED Lighting.

Complaints

This profile includes complaints for Led Factory Mart's headquarters and its corporate-owned locations. To view all corporate locations, see

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Led Factory Mart has 2 locations, listed below.

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    Customer Complaints Summary

    • 52 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/05/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased some aftermarket rear brake lights for my 2009 Jeep Wrangler, upon delivery I unfortunately found the quality not what I had expected and they didnt work for my setup. I immediately requested a return and refund, however they have been trying to offer me a 15% refund and to sell them. I made it clear that this was not acceptable and that I would like to return them for a full refund, however they continue to stall and offer no acceptable solution.

      Business Response

      Date: 07/06/2023

      Hi ***********************,

      Sorry to bring you a bad experience.
      We also want to actively solve your problem and we have agreed to your return.

      According to our return policy, if buyer want to return the order without quality problem(If the buyer want to return the order for personal reasons), the shipping cost should be paid by themselves. And there is a 15% restocking fee will be charged according to our policy, please check it by 
      ***********************************************************

      Could you provide the picture of the items and package for checking the condition, because we need to make sure the item is in original state and will not affect secondary sale. Thank in advance.

      Here is the return address:
      Name: LFM *********************** 4
      Address:**********************************************************************************
      Phone Number: **********
      Please provide the tracking number after you return it.

    • Initial Complaint

      Date:06/14/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to cancel an order and get my money back for almost two weeks. I bought a Hood with them that said it was in stock (and still does), and I paid for it. It turned out to be false. It was on backorder, and after several emails, the seller told me they found it (probably in China) and that the shipping will take two months. That's when the problems started. Since that moment, I've been trying to cancel my order and get my money back because I don't want to wait for something uncertain that is not in the hands of the seller.

      Today, Wednesday (it's laughable), they sent me another email, even after I told them not to make any more offers and to return my money. It turns out they have it in some warehouse and they can send it to me with a 15% discount and some part for my car, but I didn't pay attention because what I want is to cancel the order and get my money back. Everything I have received from them has been nothing but lies, and I don't want to get involved in a situation where I end up paying more than a thousand dollars for something uncertain with a company that has shown me they are not trustworthy.

      I don't want any further complications. I just want to cancel my order and have my money fully refunded before I have to make any payment for this acquired debt.

      Without further ado, I am awaiting your assistance.

      ******.

      Business Response

      Date: 06/21/2023

      Hi ****** *****

      Thanks for reaching out to LED Factory Mart.
      We have canceled the order for you and issued a refund.
      Please check attached refund details.
      It takes generally 7-15 days depending on your bank to receive the money, please contact us if you still not received the refund after 15 days of your claim.
      If you have any further questions, please feel free to contact us. 

      Customer Answer

      Date: 06/21/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:05/23/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased running lights and brackets for my ****** ******** Street Glide St on 3/28/23 for the amount of $226.31. The description says the lights were plug and play. The items were received and upon inspection they were damaged and the coating was subpar. There was no wire harness making these lights plug and play. I contacted the business who advised the wires would have to be spliced together. I declined this and requested a refund for the misrepresentation of the items and the items being damaged. I was offered a 10% discount which I declined. I was told I would be emailed a return shipping label which never came. I disputed the charge with my financial institution and then I was emailed a return label. The items were delivered for 1 week and had not received a refund. I was then advised my card was refunded and would take 3-5 business days. 10 days and still no refund. Their phone number does not transfer you to an actual person so no contact can be made. This company is a fraud and should be shut down.

    • Initial Complaint

      Date:05/08/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered the lights on 4/4/23. I was billed for them the same day. After a few weeks I tried contacting the company. No one would return my calls. I left several messages. I tried emailing and finally got a response from David Matthews asking for a few days to check on it. Then he replied back with a tracking number. It turned out to be no good. He ask for a few more days and said if he couldn’t resolve it with the shipper he would refund me. It’s been over a month and you can see from the emails that nothing they have told me has been correct and he’s making excuses for not refunding my money. I explained early in the conversation that I wanted to CANCEL THE ORDER.

      They told me one time it was delivered and then told me it was lost after it was supposedly delivered. I even told them to not contact me anymore but they still are emailing me.
      I just want my money and to not be contacted by that company anymore.
      Thank you Ro**** M***

    • Initial Complaint

      Date:05/02/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a set of Jeep LED tail lights and minutes after tried to cancel the order with no luck. Upon receiving the lights I contacted them to start the return process. I was asked to take pictures and even video of the product even though I hadn’t even opened the box. The photo I sent showed a few small scratches on one of the lights which were there from the beginning. It’s now been almost 3 weeks and I’m still going back and forth trying to get this resolved. Their phone number always goes to voice mail. I’ve never had to go through so much in my life to return an item that I don’t even want.

    • Initial Complaint

      Date:03/29/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 13, 2023 I made an online purchase of Roxmad Front Amber/White LED Grille/Raptor Lights Kit with Smoke Lens For TRD PRO Toyota Tacoma. Order number was 70346. The total cost of the item was $108.80CAD. On March 26 2023 item arrived. Upon opening the package 1 of the 4 LED lights was so badly bent that there is no way to fit into the grill. Bending the plastic would cause it to crack even further. At first I tried calling the company, only problem is the given phone number included in the shipped item is not longer valid. Next step was to try email. I have yet to receive a response from them via that route as well. All I want is a replacement, or my money back, whatever. Customer service is poor and reading the reviews it seems to be a common issue

      Business Response

      Date: 03/30/2023

      Hi ****,
       
      Sorry to hear that the item you received was damaged.
      Our telephone customer service hours are Mon to Fri: 8:00 am- 4:00 pm EST
      phone: 1 ***** ********
       
      After checking, we found that you have contacted us by email, and we have arranged to send you a replacement lamp, please check the information in the email in time.
      If you have any question, please be free to contact with us.

    • Initial Complaint

      Date:02/15/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Feb.13/2023 ordered just under $600 worth of accessories for motorbike tried to call and reach out to them could not.emailed numerous times I feel I have been ripped off,what do I do? The date on that up load is for the 13th February. THIS IS RIDICULOUS. GOI G TO HOMD OFF FOR FEW DAYS THEN MONDAY,MAKI G CALLS,GETTI G LEGAL ADVICE. NOT SURE WHAT ELSE TO DO.

      Business Response

      Date: 02/17/2023

      Hi Rick,

      Thanks for your support.
      Our telephone customer service hours are Mon to Fri: 8:00 am- 4:00 pm EST
      Phone number: 1 (888) ***-****
      Sorry for the inconvenience.
      We also reply you by email. Please check the email.
      Please don't worry, we will actively solve your problem.
      If you have any question, please be free to contact with us.

    • Initial Complaint

      Date:02/08/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a Motorcycle with 4.5" LED fog lights + housing + mounting brackets + LED turn signal lights for Harley Davidson.
      I tried calling about ten times phone number went directly to voicemail. I have emailed twice with no response. I want to return my items because they came without mounting brackets and from seeing all the horrible reviews. I no longer trust this company or their company to uphold their products.

      Business Response

      Date: 02/09/2023

      Hi *****,

      Thanks for reaching out to LED Factory Mart.

      As we checked, the item has been sent to you in two parcels.
      Here is your tracking number:
      Fog lamp + turn signal bracket: **********************,delivered.
      fog lights housing: **********************, in transit.
      The fog lights housing is still in transit.
      Could you please wait patiently for a few days?
      Hope you can receive your item soon.

      And we have already responded to your email.
      Our telephone customer service hours are Mon to Fri: 8:00 am- 4:00 pm EST.

    • Initial Complaint

      Date:01/27/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order was placed on 2 Dec and it’s almost 2 months that I’ve not received my full order. On the boxes it says 2/3 and 3/3 box 1/1 was missing. Contacted UPS and they said they can’t help with anything I need to contact back my company but I’m seeing no help from LED mart too. If something is lost then that’s not my fault, send me another LED light and figure out your old one later. Even I’ve sent them email with the CCTV recording too that I’ve received only 2 parcels.
      The light that is missing is 52 inch Bar light, the box they have sent is around 40 inch, my question is even if they claim that they have sent it, how did they fit that 52 inch into that 40 inch box ?
      I hope I’ll get reply ASAP as it’s already been 2 months.

      Business Response

      Date: 01/29/2023

       

      Hi *****,


      Thanks for your support.
      We have already sent the package to you. It may be that the logistics provider has not sent it to you. 
      We are still waiting for the confirmation of the logistics provider. Once there is a reply, we will notify you immediately via email.
      Hope you can understand any inconvenience caused to you.

      Customer Answer

      Date: 02/03/2023

       I am rejecting this response because:
      It’s been almost 2 months that I paid for LED and still waiting for, as a customer I pay for shipping charges, then import duty and then price of the LED and still they are telling me that they are finding it. If they really care about their customer then they should send new lights and then sort out what happened to the old one. I’ve sent them CCTV footage as well that UPS have not delivered me any LED lights and they still telling me to wait. 

      Customer Answer

      Date: 02/08/2023


      From the CONSUMER:
      Sent 2/6/2023 1:24:52 PM
      Order number is - Order #*****


      Business Response

      Date: 02/09/2023

      Hi *****,
       
      We have checked that the previous email records, you reported that you did not receive the light bar.
      It takes a little time for the logistics provider to investigate the shipment.
      Sorry to keep you waiting so long.
      After investigation, the package may have been lost.
       
      If you still can not find it, could you please contact local UPS to file a claim? Here is the phone number: 1 *** *** ****   
      And provide the case number to us, we will help you to apply the compensation.
       
      We will arrange to send a replacement light bar first now, is that ok?
      Please don't worry, we will solve this issue better for you.
      Looking forward to your reply.

    • Initial Complaint

      Date:01/26/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to contact the company to cancel my order. The order has not shipped and it has been almost a week. I have emailed, called, left a voicemail and messaged as per the website. The business uses a cell phone, WhatsApp and Facebook for communication. I have received no communication back. The company has already charged my card 471 dollars before the order shipped.

      Business Response

      Date: 01/29/2023

      Hello
      Thanks for reaching out to LED Factory Mart.
      We have been confirming the details of the order with you before.
      Sorry for the inconvenience.
      At present, we have canceled the order for you and arranged a refund.
      We also reply to your information by email, please check the information in the email, thank you.

      Customer Answer

      Date: 02/02/2023

       I am rejecting this response because:


      Just touching in, still no refund as of now. I have emailed to see about the status. 

      Business Response

      Date: 02/07/2023

      Hello ******,

      We found that you only have one order #***** with us.
      And we have arranged to refund for you. Please check the attachment.
      If you have any question, please be free to contact with us.

      Customer Answer

      Date: 02/08/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Led Factory Mart is NOT a BBB Accredited Business.

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