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Business Profile

Liquid Filters

iFilters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Liquid Filters.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/18/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a whole home well filtration system from ifilters.com, vicariously through amazon.com and received most of my order. Upon inspection and after signing for the products, we realized the reverse osmosis unit was missing. I immediately contacted ifilters customer support who wanted me to send them pictures which I did and explain the situation which I also did to which they responded and said, “well you signed for it we are not going to send you the unit that you did not receive.” I’ve explained that they sent six boxes however, not all of the correct products were shipped. I’m missing the reverse osmosis unit, and in its place they sent me an additional brone well tank, and a meter for my water softener, which is useless considering I already have both of these items and don’t need two of each . They refused to refund my money or make this right in any way, shape or fashion to which I have now filed a grievance with Amazon to make it right on behalf of their customer who is me. This situation should have been resolved amicably, and customer satisfaction should be number one with this company. I would not push this level just for anything free. I spent over $2500 with this company and I expect my products to be shipped to me in their entirety. Also, when I noticed an issue they needed to make it right not call me a liar publicly!

    Business Response

    Date: 01/26/2023

    To whom it may concern, 

    This is a response to the claim filed by *********** ******** 
    complaint #188*****

    We have done our very best with to work with the customer based on the limited information that was provided by him. Here is the timeline of the interactions we had with him. 

    01/16- Customer reached out to let us know one box out of the 6 boxes that were part of his order, did not make it to him 
    01/18- After investigating the issue we respond to the customer and let him know that all 6 packages that were shipped out from our facility show delivered and signed for. 
    01/19- The customer clarifies that he did in fact get 6 packages, however one was a duplicate box. ( He received 2 brine tanks) 
    01/19- We apologize to the customer for the misunderstand and provide him a return label for the box he received($400 value) . We let him know as soon as he drops off or ha the box picked up with that prepaid label, we will ship him the missing item($200 value). 

    01/19- We receive this complaint - customer never dropped off the extra box he received. 

    I have attached a copy of our interaction with the customer to disprove the fact that we have been unwilling to help. 

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