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Business Profile

Motor Scooters

Reyhee

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motor Scooters.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/16/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date - Dec 7 order# **** at 9:45AM EST in the Amount of $450. (Model Droyd-Fury in Blue)Company provided a shipping notice (Label Created) shortly after.A few days passed and I contacted the company asking for an update. No response, the next day I did the same thing. The third time I received a response essentially passing the blame while not providing any information. I still have yet to receive shipping information as my item was to be delivered 12/16 when ordered. It is 12/16 and no progress. (Still shows label created. awaiting item)Meanwhile, I referred my neighbor to this company who made a purchase 3 days after my purchase (12/10) for the exact same model/color. They have a delivery notice for Tuesday the 17th. Please, explain this? I am going out of town before Christmas. I purchased an item with ample arrival time and kept in contact when I noticed things were slipping. Why is my item not being shipped? Why am I getting the runaround? Sequence of Events:1 - Ignore ******** Email (12/10)2 - Ignore ******** Email 2 (12/11)3 - Respond to 3rd ******** Email - "We dont know. It could be us or the shipping company. Be patient. Holidays or something"4- Respond to Reply of Email which communicated neighbors order of same product and color several days later, whom I referred to Droyd . "The facts are...It's shipped and will arrive soon"5 - Respond to Reply of email asking for Tracking number to support "facts". "We don't know but now it could have been shipped. Possibly a ***** update issue. (because they don't run a tight ship or something) Maybe cancel in a couple of days"6 - Email sent (12/16) recapping sequence of events What? There is no ownership, passing the **** and provided conflicting information.Just got an email stating they cancelled my order due to "inappropriate or disrespectful communication".. ******************** in which I called out the lies are attached.

  • Initial Complaint

    Date:06/10/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a scooter from company . I having problems from the beginning. They sent me a replacement that only lasted for a month. I'm a right leg amputee I don't have $700.00 to give away. They keep giving me the run around. These scooters are defective.

    Business Response

    Date: 01/28/2025

    ***** *******
    Upon receiving her request for support, our team sent a replacement unit to *****, as it's under warranty.  While replacing units under warranty for our consumers is common practice, our policy is that replacement units are sent only after the original unit is returned to us by the user, and is received at our warehouse.  By sending out a replacement unit to ***** prior to receiving the defective unit, our team went above and beyond their typical process to ensure ***** received the best service possible.  ***** contacted our team again on 6/23 and stated her replacement unit was also demonstrating some issues and asked that we refund her purchase.  Because the purchase was made through **********, our team contacted ********** and asked that they make an exception and accept ******* return and informed them that REYHEE will credit ********** for the return.  ********** agreed to our request and a full refund was processed for *****.

Reyhee is NOT a BBB Accredited Business.

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