Online Retailer
Z Grills, Inc.About
About This Business
Products and Services
Years in Business: 9
Business Details
- BBB File Opened:
- 5/14/2020
- Business Started:
- 3/7/2016
- Type of Entity:
- Sole Proprietorship
- Business Management:
- Mr. Patrick Chen, Manager
Additional Contact Information
- Customer Contacts
- Mr. Patrick Chen, Manager
- Additional Email Addresses
- Sales: Email this Business
- Technical Support: Email this Business
- Customer Service: Email this Business
Additional Information
- Refund and Exchange Policy
How to Initiate a Return
1.Request a Return:
- Please contact our Customer Service department at 1-833-947-4557 or email us at [email protected]
- Please have your order number and purchase date ready
2.Prepare the Package:
- Securely pack the product in its original packaging. If using alternative packaging, ensure no old tracking labels are visible.
3. Return Shipping:
- Use the pre-paid return label sent via email to drop off package at any local FedEx office.
- If you choose to return the item at your own expense, please use a carrier with tracking and retain proof of shipping.
4. Processing Time:
- Refund will be processed within 10 business days after return is received and inspected.
Refund
- Refund will be issued to the original payment method.
- Shipping is non-refundable.
- Refund processing times may vary during peak holiday seasons.
- If item was returned due to defects or shipping damage, shipping fee may be refunded.
- A restocking fee of up to 15% may apply to returned items that do not meet all eligibility criteria.
- Business Categories
- Online Retailer, BBQ Supplies, Barbecue, Grills
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