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Business Profile

Online Retailer

Z Grills, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

About

About This Business

This business offers and manufactures  pellet grills for several top brands in this industry.

Products and Services

BBQ grill accessories, Pellet BBQ grills, Wood pellets

Years in Business: 9

Business Details

BBB File Opened:
5/14/2020
Business Started:
3/7/2016
Type of Entity:
Sole Proprietorship
Business Management:
Mr. Patrick Chen, Manager

Additional Contact Information

Customer Contacts
Mr. Patrick Chen, Manager
Additional Email Addresses
Sales: Email this Business
Technical Support: Email this Business
Customer Service: Email this Business

Additional Information

Refund and Exchange Policy

How to Initiate a Return

1.Request a Return:

   - Please contact our Customer Service department at 1-833-947-4557 or email us at [email protected]

   - Please have your order number and purchase date ready

2.Prepare the Package:

   - Securely pack the product in its original packaging. If using alternative packaging, ensure no old tracking labels are visible.

3. Return Shipping:

   - Use the pre-paid return label sent via email to drop off package at any local FedEx office.

   - If you choose to return the item at your own expense, please use a carrier with tracking and retain proof of shipping.

4. Processing Time:

   - Refund will be processed within 10 business days after return is received and inspected.

 Refund

- Refund will be issued to the original payment method.

- Shipping is non-refundable.

- Refund processing times may vary during peak holiday seasons.

- If item was returned due to defects or shipping damage, shipping fee may be refunded.

- A restocking fee of up to 15% may apply to returned items that do not meet all eligibility criteria.

Industry Tip

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