Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/13/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a handbag that I thought was real brand but in turn was fake. I returned it and paid for shipping, but they have not given me my refund yet. I purchased it in late June. I have sent numerous emails and have confirmation it would be applied back to my account but hasnt. If you could help me get a refund if would be greatly appreciated as I have confirmation the bag was delivered back to them. Thank you,*****

  Customer Answer

  Date: 11/15/2023

  Hello,

   

  Below are copies of the email threads with them.  I hope this helps.  *****

   

   

  Hello,

   

  Below is the email communication with them.  yes
  
  
  Mon Sep 11 11:19:15 CST 2023,"*****.*****" <**********************************;********* clear="none" style="outline: none !important;">
  
  Hide original message
  
  Hi,
  
  
  Thank you!  Does this mean I won't see it appear until October?  Please advise and I appreciate your help.
  
  
  *****
  
  
  On Saturday, September 2, 2023 at 11:21:47 PM EDT, neimanmarcuslastcall.vip <****************************************************************> *********>
  
  
  
  Dear customers:
  We have successfully refunded you on August 30th. The refund will take 3-5 working days, and the amount will be displayed in the next month's bill. Thank you for your understanding and support.
  
  
  Sun Sep 03 11:21:43 CST 2023,"*****.*****" <**********************************;********* clear="none" style="outline: none !important;">
  
  Hi,
  
  
  Can someone please advise on this as it has been going on for months?
  
  
  Thank you,
  **********;
  
  *********************
  Senior Vice President of Sales - Talent.com 
  ************
  
  On Aug 29, 2023, at 3:41 PM, ********************* <**********************************; ********* clear="none" style="outline: none !important;">
  
  ?
  Hello,
  
  
  What is the process to get payment back as this is taking a very long time?  What information do you need from me?
  
  
  thank you,
  *****
  
  
  On Monday, August 21, 2023 at 12:09:40 AM EDT, neimanmarcuslastcall.vip <****************************************************************> *********>
  
  
  
  We will let the warehouse staff give you a refund as soon as possible.
  
  
  Mon Aug 21 12:09:35 CST 2023,"*****.*****" <**********************************;********* clear="none" style="outline: none !important;">
  
  
  Hello,
  
  
  I hope you are doing well.  Can you please provide an update on this as it has been over 10+ days since it has been back at the warehouse?  
  
  
  Thank you,
  *****
  
  
  On Tuesday, August 8, 2023 at 10:46:24 PM EDT, neimanmarcuslastcall.vip <****************************************************************> *********>
  
  
  
  The warehouse staff will give you a refund if the package received is confirmed to be correct. Please be patient and thank you for your understanding and support.
  
  
  Wed Aug 09 10:46:21 CST 2023,"*****.*****" <**********************************;********* clear="none" style="outline: none !important;">
  
  
  Hi,
  
  
  The package was received last Thursday according to the *** tracker.  How long do I need to wait on this?  
  
  
  *****
  
  
  On Monday, August 7, 2023 at 10:53:31 PM EDT, neimanmarcuslastcall.vip <****************************************************************> *********>
  
  
  
  OK, the warehouse staff will give you a refund if they receive the package correctly.
  
  
  Tue Aug 08 10:53:28 CST 2023,"*****.*****" <**********************************;********* clear="none" style="outline: none !important;">
  
  
  Hi,
  
  
  Here was the digital tracking number from ***:  Tracking No.: 1Z97465V0380242175
  
  
  What else do you need?
  
  
  *****
  
  
  On Monday, August 7, 2023 at 07:00:39 AM EDT, neimanmarcuslastcall.vip <****************************************************************> *********>
  
  
  
  Please provide a digital tracking number, which is the tracking number of the package you sent. To make it easier for us to process refunds for you.
  
  
  Mon Aug 07 19:00:36 CST 2023,"*****.*****" <**********************************;********* clear="none" style="outline: none !important;">
  
  Hi,
  
  
  Here you go!  Let me know what else you need.  Thank you 
  
  
  **********;
  
  
  
  
  *********************
  Senior Vice President of Sales - Talent.com 
  ************
  
  On Aug 7, 2023, at 12:26 AM, neimanmarcuslastcall.vip <****************************************************************> ********* clear="none" style="outline: none !important;">
  
  ?Please provide a digital tracking number to facilitate our refund processing for you.
  
  
  Mon Aug 07 12:17:36 CST 2023,"*****.*****" <**********************************;********* clear="none" style="outline: none !important;">
  
  Hello, 
  
  
  I hope you are doing well. I know the package arrived back at the below location on Thursday.  Can you let me know please when I can anticipate the 100% refund? 
  
  
  I appreciate it. 
  
  
  Thank you,
  **********;
  
  
  On Jul 23, 2023, at 10:18 PM, neimanmarcuslastcall.vip <****************************************************************> ********* clear="none" style="outline: none !important;">
  
  ?Dear customers:
  After you need to return the package by yourself, the refund and shipping fee will be refunded for you after verification.
  Please send the product to the following address: ********************************************************************
  Contact number: *************
  Contact: *************************
  After receiving the product and confirming that it is correct, we will apply for after-sales processing for you.
  ps: Dear customer, hello!
  We will designate the damaged goods to be transported to the warehouse for destruction.
  
  
  
  
  Mon Jul 24 10:17:59 CST 2023,"*****.*****" <**********************************;********* clear="none" style="outline: none !important;">
  
  Hello,
  
  
  Can you confirm the below address as ******************************* doesnt seem valid? 
  
  
  Thank you 
  
  *********************
  Senior Vice President of Sales - Talent.com 
  ************
  
  On Jul 18, 2023, at 11:24 PM, neimanmarcuslastcall.vip <****************************************************************> ********* clear="none" style="outline: none !important;">
  
  ?Dear customers:
  After you need to return the package by yourself, the refund and shipping fee will be refunded for you after verification.
  Please send the product to the following address: ********************************************************************
  Contact number: *************
  Contact: *************************
  After receiving the product and confirming that it is correct, we will apply for after-sales processing for you.
  ps: Dear customer, hello!
  We will designate the damaged goods to be transported to the warehouse for destruction.
  
  Wed Jul 19 11:24:40 CST 2023,"*****.*****" <**********************************;********* clear="none" style="outline: none !important;">
  
  Hello,
  
  
  I would like to get a 100% refund. How do I get that?  
  
  
  Thank you,
  **********;
  
  
  
  
  On Jul 17, 2023, at 6:54 AM, neimanmarcuslastcall.vip <****************************************************************> ********* clear="none" style="outline: none !important;">
  
  ?Dear customers:
  To avoid the time of return and exchange, are you willing to accept a 50%refund.
  
  
  
  
  Mon Jul 17 18:54:33 CST 2023,"*****.*****" <**********************************;********* clear="none" style="outline: none !important;">
  
  Hello,
  
  
  Thank you for the quick response!  I would prefer to get a full return and send it back. Is this possible?
  
  
  Have a good day!
  
  
  **********;
  
  
  
  
  On Jul 17, 2023, at 2:46 AM, neimanmarcuslastcall.vip <****************************************************************> ********* clear="none" style="outline: none !important;">
  
  ?Dear customer,
  
  Thanks for your support and concern in our store.
  
  We feel very sorry that the product can't meet your expectations. As the product is gotten from our suppliers, we have reflected this issue to them so that they can notice their mistakes and correct them.
  As to this situation, we would like to show our sincere apology to you. How about we provide a 35%  refund for this order and you keep the item to save your time. Is it acceptable for you?
  
  PS & Kindly Reminder: Please do not send the item back until we authorize the return with the returning address in the email. Also, the address on the package is not our returning address, do never send the package to that address, or we will not be responsible for the loss.
  
  Very sorry for all the inconvenience caused and hope for your understanding.
  
  Have a nice day.
  Best regards!
  
  Mon Jul 17 14:46:07 CST 2023,"*****.*****" <**********************************;********* clear="none" style="outline: none !important;">
  
  Hello,
  
  
  I hope you are doing well.  Attached are the images I believe you are looking for.  Here you go and please let me know next steps.  
  
  
  Thank you,
  *********************
  
  
  
  
  On Tuesday, July 11, 2023 at 11:32:09 PM CDT, neimanmarcuslastcall.vip <****************************************************************> *********>
  
  
  
  OK
  
  
  
  Wed Jul 12 12:32:06 CST 2023,"*****.*****" <**********************************;********* clear="none" style="outline: none !important;">
  
  
  
  Hello, 
  
  
  I am out of town but will do this on Sunday. It was JD and my shipper reference number fs20236R151712243874 and the following harmonise code was used. 4202320000
  
  
  I am not sure if that will help in the interim. Thank you 
  
  
  
  On Jul 11, 2023, at 4:22 PM, neimanmarcuslastcall.vip <****************************************************************> ********* clear="none" style="outline: none !important;">
  
  ?Dear customer,
  
  So sorry for the trouble caused you.
  
  Could you please take a photo of the item you received? In order to solve the problem faster, we also advise you to take photos for SKU numbers on products and face sheets on packages. Please kindly let us know the seller information and the tracking number on this package.
  
  Please don't worry, we will try our best to help you to solve the problems. Looking forward to hearing from you.
  
  Have a nice day.
  Best regards!
  
  
  Wed Jul 12 05:22:23 CST 2023,"*****.*****" <**********************************;********* clear="none" style="outline: none !important;">
  
  
  
  Hello,  
  
  
  I need to return my order.  What is the process as I received my handbag.  My package tracking number is 657382640758.
  
  
  Please advise.  
  
  
  Thank you 
  
  *********************
  Senior Vice President of Sales - Talent.com 
  ************
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
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  Dear customer,
  
  So sorry for the trouble caused you.
  
  Could you please take a photo of the item you received? In order to solve the problem faster, we also advise you to take photos for SKU numbers on products and face sheets on packages. Please kindly let us know the seller information and the tracking number on this package.
  
  Please don't worry, we will try our best to help you to solve the problems. Looking forward to hearing from you.
  
  Have a nice day.
  Best regards!
  
  
  Wed Jul 12 05:22:23 CST 2023,"*****.*****" <**********************************;********* clear="none" style="outline: none !important;">
  
  
  
  Hide original message
  Hello,  
  
  
  I need to return my order.  What is the process as I received my handbag.  My package tracking number is 657382640758.
  
  
  Please advise.  
  
  
  Thank you 
  
  *********************
  Senior Vice President of Sales - Talent.com 
  ************
  
  
  
  
  
  
  
  
  
  neimanmarcuslastcall.vip
  OK Wed Jul 12 12:32:06 CST 2023,"*****.*****"...
  
  Wed, Jul 12 at 12:32 AM
  
  
  neimanmarcuslastcall.vip