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Business Profile

Real Estate Photography

Prestige Portraits

This business is NOT BBB Accredited.

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1

Average of 1 Customer Review

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Review Details

  • Carla H

    Date: 07/26/2024

    I do not know how this company has managed to stay in business. For my child's senior HS pictures, Prestige did not offer enough timeslots at the school "studio" to cover all the seniors that attend. My child (and her friends) were worried that they were not going to be able to get their senior pics taken because there did not seem to be an online scheduling option available at that time and there were no more in-school time slots available. When I called Prestige, they informed me that we could go into the studio (on a weekend instead of a weekday session at the school). I think it took me nearly an hour to make an appt (no online appt option was available). I spoke to at least three people during that call (each of whom started over from scratch). After setting the 2nd appt, I was told to expect an email confirmation along with description of the different packages (neither email arrived). The day before my appt, I called Prestige to confirm the time and location and was told that I didn't have an appt. I then spent another 1/2 hour on the chat page online setting a 2nd appt. I was told that the first appt time available was 2:30pm on a weekday (my child is still in school at 2:30). After my new appt was set up, I did receive an email confirmation; however, there was no package option information and I was not asked about what option I preferred. About 20 minutes after that email confirmation arrived (for my 2nd appt), I received a text confirmation of my initial appt indicating that my initial appt was valid and in place. I called the number to the ******* location, received verbal confirmation that my initial appt was indeed still there and then asked about the package types and was told that I could not change my package (add more pictures) because package options could only be made at the time of the appt generation. This has been an extremely frustrating experience. If I had an option to go anywhere else, at this point, I would definitely do that.

Prestige Portraits is NOT a BBB Accredited Business.

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