Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/13/2024

  Type:Sales and Advertising Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the Launch Tech X-431 Throttle III through jbtool.com, guided by the enticing motto: One Is Enough. However, my experience has been far from satisfactory. Let me break down the issues:Misleading Information:The companys website provided misleading information about the tools capabilities. False advertising is not only frustrating but also undermines trust.Ive meticulously documented multiple instances of false advertisements, complete with links and screenshots. These serve as evidence of their deceptive practices.Broken Promises:Initially, the employees assured me of a two-year subscription update for free. However, they later retracted this statement, leaving me disappointed.Certain features were advertised as part of the product, but they now claim these are still in development. Spending thousands of dollars on a scanner that doesnt deliver as promised is disheartening.In summary, the false advertising and lack of resolution have left me frustrated. As a customer, I deserve transparency and honesty. Lets hope they rectify these issues promptly. Launch Tech USAs Motto and Misleading Claims I purchased the Launch Tech X-431 Throttle III through jbtool.com, guided by the enticing motto: One Is Enough. However, my experience has been far from satisfactory. Let me break down the issues:Misleading Information:The companys website provided misleading information about the tools capabilities. False advertising is not only frustrating but also undermines trust.Ive meticulously documented multiple instances of false advertisements, complete with links and screenshots. These serve as evidence of their deceptive practices.Broken Promises and Communication Challenges:Initially, the employees assured me of a two-year subscription update for free. However, they later retracted this statement, leaving me disappointed.Certain features were advertised as part of the product, but they now claim these are still in development. Spending thousands of dollars on a scanner that doesnt deliver as promised is disheartening.My attempts to resolve the issues with both companies hit a dead end. They would tell me what I wanted to hear, only to later brush me off, citing busy schedules.Even though Im signed up for notifications, they couldnt provide a pass-thru box as a temporary solution while they addressed the issues.Removal of Original Advertising Page:To add insult to injury, they removed the original advertising page altogether. Its as if theyre trying to erase their misleading claims.In summary, the false advertising, lack of resolution, poor communication, and removal of the advertising page have left me frustrated. As a customer, I deserve transparency and honesty. Lets hope they rectify these issues promptly. my scanner also got shipped from launch tech usa from ****** **********. i cant remember the exact amount of money but it was around that this is just some of what i have i also have more evidence.

  Business Response

  Date: 02/28/2024

  Dear ***************************,
  
  Thank you for reaching out to us about your recent experience with the **431 Throttle III. We understand your frustration and want to help resolve your concerns.
  
  We've carefully reviewed your feedback and would like to assist you further. To better understand your situation and provide appropriate assistance, we kindly ask for the following details:
  
  Employee Assurance: Could you please let us know which department or individual from our company assured you of the two-year subscription update? Knowing this will help us investigate internally and address any miscommunication.
  Certain Features in Development: We're sorry for any confusion regarding the features advertised with the product. If you could share details about the specific features that were advertised but are now claimed to be in development, we'll investigate further and provide clarification.
  Distributor Information: Can you please provide the receipt and the serial number ********* number) on the back of your tool? Having this information will allow us to coordinate with your distributor to help solve the issue.
  Shipping Details: Launch Tech USA does not have a warehouse nor shipping center in Fresco, **********. Could you provide information about the entity or individual that shipped the product to you?
  Once we have this information, we'll investigate promptly and work to resolve your concerns. We apologize for any inconvenience this situation has caused and appreciate your patience.
  
  If you have any questions or need further assistance, please feel free to contact us through customer support or with your distributor.
  
  Thank you for bringing this to our attention, and we look forward to assisting you.
  
  Best regards,
  
  **************
  Product Manager
  Launch Tech USA

  Customer Answer

  Date: 04/16/2024

   I am rejecting this response because:
  
  Subject: Urgent: J2534 Pass-Thru Device Issues/ Scanner issues/false advertising
  
  Dear launch tech Support Team,
  
  I am writing to express my deep disappointment regarding the J2534 pass-thru device I recently purchased from your company. As a professional in the automotive industry, I rely heavily on this tool for reprogramming vehicle computers, and unfortunately, it has not met my expectations.
  
  During the promotional period, I was enticed by the promises outlined in your marketing materials. Specifically, the offer of a free two-year subscription renewal and the assurance that THROTTLE 3 ONE IS ENOUGH convinced me to invest in your product. However, the reality has been quite different.
  
  The J2534 pass-thru box provided to me is malfunctioning, rendering it ineffective for my daily tasks. Despite my attempts to seek resolution, I have not received a satisfactory solution. I understand that technical issues can arise, but the lack of timely support and communication has been disheartening.
  
  In light of this situation, I propose the following:
  
  Functional J2534 Pass-Thru Device: I kindly request a replacement or repair of the J2534 pass-thru box. It is crucial for me to have a reliable tool that allows seamless communication with vehicle ECUs.
  Subscription Upgrade: While I initially considered settling for a one-year subscription upgrade, I believe a fair resolution would be a functional J2534 device along with a one-year subscription renewal. This would align with the original promises made during the promotion.
  I value your commitment to customer satisfaction and hope that we can swiftly resolve this matter. As a loyal customer, I trust that ******************** tech and jbtools.com will stand behind its products and prioritize customer support.
  
  Thank you for your attention to this issue. I look forward to a positive resolution.
  
  Sincerely,
  
  ***********************
  
  Sent from Mail for Windows