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Business Profile

Scales

Prime Scales

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Scales.

Complaints

This profile includes complaints for Prime Scales's headquarters and its corporate-owned locations. To view all corporate locations, see

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Prime Scales has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/09/2022

      Type:Delivery Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a wheelchair scale from ScaleDepot.com in July, 2022. Six weeks later I called the company to follow up on the status. Initially they could not find my order, but once found they sent me an email stating it was shipped and provided a UPS tracking number. Since that time, there has been no activity/update on the tracking number which states only a label had been created. I called the company this morning, and again they could not find the order (I gave them the order number). Again, they finally found the order and asked if they could call me back. I asked to hold and after being on hold for quite a while they said they would have to call me back because "she could not find anybody." I told her I wanted to cancel the order and requested my card be refunded. I was told someone would have to call me back.

      The phone is answered by someone who does not identify as an employee of ScaleDepot and I am starting to doubt the legitimacy of this company.

      Business Response

      Date: 09/12/2022

      We apologize for the inconvenience.  The shipment was lost in transit, but I did see the response email chain.  
      We can overnight another unit or make the full refund.  Please let us know who way is better for you.
      Thank you!

      Customer Answer

      Date: 09/13/2022

       Better Business Bureau:



      I was given two options in the company's reply - ship immediately or receive a refund. Prior to this reply, I was told it was being shipped (most likely before they received the BBB complaint). I would like the scale shipped again, but would like this case to remain open until it is received. I assume you will notify the company of my response? Thank you.

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