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Business Profile

Tools

Populo Tools

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/25/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 1/16/23 I ordered an electric drain cleaner from the website of ******.com, for $427.89. I received an immediate confirmation email with order #****. Later that same day I received a notice of shipping with a FedEx Tracking #************. I checked the tracking number that was received by the ******.com email, only to find out that it was to someone else’s order purchased on 1/07/23 and delivered to another state and address on 1/13/23. Upon this discovery, I immediately contacted ******.com customer service via email at *******************, which is according to the web page’s instructions. I thought it strange that this email popped up when I clicked on the site email of ****@***********.com. Nonetheless, I explained the discrepancy in regards to what I believed to be an obvious error by the merchants, and requested the correct shipping and tracking **** for my particular purchase. After 3 days with no response I decided to send another email on 1/19/23 by typing in the email address of ****@***********.com, and received a response the next day 1/20/23. In the merchants response I was asked to advise them of my order number and the shipping tracking number that I received; which I responded immediately that same day 1/20/23 with the ****rmation requested. On 1/23/23, I forwarded another email to ****@***********.com and to *******@***********.com requesting the cancellation of the order #1078 along with a refund of the purchase and shipping charges of $427.89, due to the merchants inability to ship the order within the 3-4 days advertised on their site, and for non-delivery. Today is 1/25/23, and I have not received a response from the merchant at ****** *****.com. I reached out to the customer service via the phone number listed on ******.com website at ###-###-####, in which I was told that they have no ****rmation on my purchase and would need to contact ******.com direct via email only (no phone number) at ****@******.com; which I had already exhausted.

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