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Business Profile

Used and Rebuilt Auto Parts

Zociety

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used and Rebuilt Auto Parts.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/25/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Made an order on Zociety on October 23, 2022. The order cost $1,582.48, the tracking number is #*****, in the order it stated that the part is made to order and could take 6-12 weeks to get out to an customer. Contacted Zociety on 11/9/2022 and asked an update on my order, they reiterated that because this is made to order to please wait the full time. After multiple times of calling and emailing on the week of January 16-23 have had no communication in either email or calling. Order on the site has shown it is still processing for the last 3 months.

    Business Response

    Date: 03/30/2023

    The product replacement is on the way to ***** *******

    Tracking Number: #*********

  • Initial Complaint

    Date:12/12/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 4, 2022, I ordered 2 items, totaling $79.96 which has been taken out of my bank account. That day, I received an order confirmation # 93821. I have not received the order, nor any follow up emails about shipping. In the past week, I have left 2 messages on their voice mail, emailed twice, sent a message through the website, and sent 2 messages through facebook messenger and have not received any response. I am very upset as , first I paid for these items, and second, they were to be a Christmas present, in which I ordered in plenty of time. You can see the deduction on my bank account on November 7 under Zakustech. This name is listed on Zociety's webpage on the bottom, not sure the affiliation.

    Business Response

    Date: 12/28/2022

    We have resolved the complaint with the customer. thanks

Zociety is NOT a BBB Accredited Business.

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