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Business Profile

Website Maintenance

Future ECOM

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/24/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I saw an ad on ******** regarding 5 birdhouses. Had a video of woman standing next to one of the birdhouses and showed them to be nice big birdhouses. Also had other pictures of the houses viewed in a garden and one was next to a house. So I ordered them. This was the beginning of May. The ad stated that the birdhouses were "made in the ***" so felt confident it was ok to order them. I paid $102 for the five. Several weeks went by, so I started emailing for support about where is my order. Reply always stated that they were on the way and provied a tracking number. When I used a legitimate tracking website, it always said no information was available. So I kept bugging them and on June 9th they actually mailed them, although the tracking number still stated no information available. Finally after over a month I received the package. The birdhouses were far from what was advertised. They turned out to be miniature houses, maybe for bees? So I immediately again contacted the company. They requested pictures and acted like they couldn't understand why I was so unhappy. I complied to their request and was told I got what I ordered. I then told them they had a policy on their website stating if not satisfied, could return for a refund. They refused to give me a return address, their phone number was always busy. They did make one offer to refund my $5 out of the $102 I paid them. I again stated I wanted to return the scam items for a refund. They stopped responding to me at all. I don't want to see these people get away with robbing me over 100 dollars, and **** only knows how many more victims they have. I want them to refund all my money. I will gladly send the miniature birdhouses back to them as I have no use for them. Please help me and not allow these crooks to get away with this. I would appreciate any help you can give me. ***********************

Future ECOM is NOT a BBB Accredited Business.

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